Cancellation and Modification of Bookings

Cancellations

Terms for Booking Cancellations

The flat-rate cancellation costs (as long as there are no other specific regulations) are per person. Cancellation fees for round trips are:

 

Term Cancellation costs in percent of the booking value
Land products Flight products

up to the 31st day before departure/the start of the trip

30%

100%

from 30th to 22nd day before departure/the start of the trip

40%

100%

from the 21st to the 15th day before departure/the start of the trip

45%

100%

from the 14th to the 9th day before departure/the start of the trip

55%

100%

from the 8th to the 2nd day before departure/the start of the trip

65%

100%

from the day before departure/the start of the trip and in the event of no-show

85% 100%

Process for Booking Cancellations

There is currently no self-service functionality to process booking cancellations in Nezasa's TripBuilder platform. If you would like to cancel an existing booking, please contact support@nezasa.com

Modifications

Terms for Booking Modifications

The terms for modifications vary depending on each supplier, travel product and point of time. If you would like more information on the modification term of a specific travel product, please contact support@nezasa.com

Process for Booking Modifications

There is currently no self-service functionality to process modifications of existing bookings in Nezasa's TripBuilder platform. If you would like to modify an existing booking, please contact support@nezasa.com