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  3. Customer Itineraries - Agency Dashboard

Customer Itineraries - Search

It is possible to search for specific itineraries within the itinerary overview in the Agent Center

There are two ways to search for itineraries: 

  • Search Itineraries By Text
    This field allows to search for passenger names, trip name, passport number or itinerary IDs. 
  • Filter by Status
    It is possible to search for itineraries based on their status. There are seven filter-options in total:
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All Displays all itineraries, regardless of their status.
In Planning Itineraries, where the planning process has started, i.e. after clicking "Create Itinerary".
Checkout Started The itinerary changes into this status after "Checkout Now" has been clicked in the Planer.
Reservation Requested  Used when the agent is booking elements of the tour offline. This is not relevant for Marketplace customers.
Reserved Used when the agent is booking elements of the tour offline. This is not relevant for Marketplace customers.
Pending Modification A booking change has been initiated.
Booking Requested  The booking is in manual processing and is not yet paid.
Confirmed by Supplier The booking has been confirmed.

Please note: Even though all status filter options will display in the drop-down menu, only the ones listed in bold will apply to Marketplace customers.