This glossary defines common terms that you might see while working with TripBuilder and TripBooster or throughout our Help Center.
Hotels can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check you product plan for further information.
App instance is used for B2B purpose, such as stand-alone applications or access to the Cockpit. User of the application are suppliers, tour operators and agents.
Location or geo points from a town, city, national park etc. Areas are needed to create routes, templates, itineraries, etc.
Area Descriptions are used to describe an area, i.e. stop in an itinerary.
Backoffice part of the TripBuilder solution. See Cockpit for further information.
Additional component that can be added to a template, such as: Driver/Guide Options, Entrance Fees, Service Charges, etc.
Business To Business: Typically app-* where a travel agent is logged in and books for the customer.
Business To Customer: Typically embed-* where a traveller visits the website and looks at trips.
The process following the Planner, in which the itinerary can be booked.
Gives you access to all your customer itineraries. Here, you can search itineraries by customer name or ID, generate travel documentations, or confirm/cancel bookings.
Area of the solution where an authorised user can access Customer Care, Inventory and Settings.
A component is something that can be booked by a traveller. This may be based on a product (e.g. an accommodation component is an instance of an accommodation product for a certain number of pax, a certain date, etc.)
Computer Reservation System
Software systems who allow travel agencies to search, book, change or cancel touristic services. (Integration)
This is the name we use towards the customer for "Explore", i.e. Explore Overview and Explore Detail. The customer uses their own trip page via the Discovery API.
Either an InternationalFlightComponent or a FlightPlaceholderComponent found in either the legs or return connections of an itinerary or itinerary module. The term "domestic" refers only to the location of this component in the itinerary and has nothing to do whether it actually is an international flight or not.
Page that lists all templates for a white-label client, including filter functionalities and the option to start planning an individual trip from scratch. Clicking on "Show Details" of a template card will lead to Explore Detail.
Detailed view of a template after having selected one. Clicking on "Start Planning" leads to the Planner and instantiates the template, thereby creating an itinerary.
Embed instance serves B2C traffic for all customer integrations (ie. iframe in Wordpress). Embed instances do not require an authenticated user.
Module type which is used to create a dynamic tour and default transfer modules. A FIT template is a fully customisable itinerary template with a mixture of stops, modules, etc.
Client facing interface. Discover, planning and booking view of the TripBuilder.
Module type that is used to create a package tour with transit activities.
Highlights can be created to compliment area descriptions. They are displayed on the template card in Explore Overview or next to the area description in Explore Detail. They can indicate the main sightseeing spots.
In the inventory, you define and manage your templates and travel products. Here, white-label portals also control which templates are shown on their website.
An InternationalFlightComponent which is either the first flight in the start connection (main INBOUND leg) or the last flight in the return connections (the main OUTBOUND leg) of an itinerary.
Internet Booking Engine.
IBE are used in the travel industry to book flights, rent cars, book hotels, etc. It's a generic term for any sort of search & booking engine.
Know Your Customer
KYC (Know your customer) is the process of a business verifying the identity of its clients in order to mitigate potential risks. A KYC is used by Nezasa's payment partner Payyo, more details please see Payyo's knowledge base here.
Modules can be used as exchangeable pre- and/or post-program of a tour. When and how modules are exchangeable depends on the type of created template.
The system offers three module types. Which type is chosen has an impact on its display on the Frontend as well as on its exchangeability and usage in templates.
Non Bookable Content
Non bookable content is for example the descriptions of hotels, cars or other products. Notably, this doesn't include prices or availability.
Area of our solution where all tours, i.e. templates and modules, are created.
After instantiating a template or creating an itinerary from scratch, a tour is displayed in the Planner. Here, the user can modify the displayed trip suggestion by selecting the desired components, i.e. hotels, activities, rental cars, flights, etc. before proceeding to checkout.
Products (e.g. accommodations, activities, etc) are created and managed within the inventory of the Cockpit. They contain description, prices, pictures, etc.
Rental cars can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check you product plan for further information.
Define the settings of your inventory and white-label portal. The settings are only accessible by users with admin rights.
Stop activities can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check you product plan for further information.
The supplier is the source of a service. The supplier is the company responsible for providing the products and services (e.g. a destination management company, a bed bank, etc.).
Travel Agent Tools. They are displayed in the Planner to authorised users.
Templates act as a blueprint of a tour and are displayed on Explore Overview when published. Templates can be used as example tours, which can be adjusted by the user in Planner.
Tour Operator Tools. They are displayed in the Planner to authorised users.
Transit activities can be manually created within the TripBuilder inventory and are used as package tours, i.e. group Tours, cruises, fixed private tours, etc. Package tours are not dynamic and cannot be adjusted in the Planner, besides possible up-selling options via amenities. (Offline booking by TO or Agent required.)