Skip to main content

Post-booking Edition of Itinerary Components

Ricardo Raminhos
Updated

Overview

TripBuilder enables some edition of components after booking. This post-booking edition is restricted to specific fields, to maintain coherence on the component that was booked.

Data fields that don't impact this coherence can be directly edited, simplifying the post-booking overrides process for minor changes or updates and reducing the need to go through the booking change process.

 

Edition options

User Component type (from Inventory) Editable component attributes Visibility Audit trail
Customer Care Roles

Accommodation
  • Name*
  • Stars
  • Room Category*
  • Location*
  • Supplier
  • Operated by
  • Status*
  • Description
  • Pricing (Net, XXX)
 Updates, once saved, will show on:
  • Customer Care (component)
  • Travel Docs
  • Booking API (where the component data is already available)
  • After editing an activity or an accommodation in the Services & Price List, an itinerary history entry is added with the trigger Post Booking.

 

  • Any change to a transfer, activity, base service or rental car component is stored in the itinerary history.

 

 

 
Activities (all types)
  • Title*
  • Service Category*
  • Start Location*
  • End Location*
  • Start Time*
  • End Time*
  • Supplier
  • Operated by
  • Status*
  • Description
  • Overnights (when applicable):
    • Name
    • Location*
    • Description
Transfers
  • Start Point*
  • Map Location (of start point)*
  • End Point*
  • Map Location (of end point)*
  • Start Time*
  • End Time*
  • Supplier
  • Operated by
  • Status*
  • Supplier Confirmation Number
  • Description

 
Base Services
  • Name*
  • Start Time*
  • End Time*
  • Supplier
  • Operated by
  • Status*
Rental Cars
  • Name*
  • Start Location*
  • Return Location*
  • Start Time*
  • End Time*
  • Supplier
  • Operated by
  • Status*

(*) Mandatory fields

 

As described in column "Audit trail", simple records for the changed components are recorded into the Itinerary History for accountability and traceability. Access and visibility of this section depend on the attributed user roles.

 

Screenshot

 

Please note:

Changes will only apply to the specific itinerary they were conducted on and won't update the overall inventory product or propagate to other itineraries.

 

Net price editing

Customer care users - for example, the module owner in a Peer to Peer (P2P) setup - can edit the net price - i.e., the price the external supplier charges - for an inventory product.

 

Please note:

Regarding terminology, the following terms may be used interchangeably within TripBuilder:

  • "module owner" and "seller"
  • "template owner" and "reseller"
  • "Peer to Peer setup" and "Reselling setup"

 

To go forward with the edition, follow these steps:

1. Go to Customer Care

2. Select a previously booked itinerary from the Itineraries list

3. Click on the Services & Price List menu option under Itinerary

4. Locate the inventory component to edit and click on the "pencil icon" at the right of the screen

Screenshot 2023-10-30 at 18.15.21.png

 

Please note:

Net price editing is only available for inventory products: activities, accommodation, base services, transfers and rental cars.

 

5. The Edit Component modal displays (i.e. Edit Accommodation Component in this example)

Screenshot 2023-10-30 at 18.43.23.png

 

6. Change the Net Price from 100 to 105 (for example) and click on the Save button.

Please note:

  • The net price - i.e., the price the external supplier charges - can only be changed if it is the very first price set in TripBuilder.
  • The net price change, when applied:
    • Will not affect the sales price of a component
    • Will not affect the total sales price of the itinerary
    • Will impact the markup calculation of the component, i.e. calculation between the net and the sales price (also known as the “supplier markup calculation”). 

 

7. The new sales price is presented in the updated component in the Services & Price List.

Screenshot 2023-10-30 at 18.58.05.png

 

Consider the initial scenario:

  • Seller's perspective (for the selected component only):
    • net price = 100€
    • markup is 10%
    • sales price = 110€
  • Reseller's perspective:
    • net price = 110€
    • markup is 20%
    • sales price = 132€

Changing the accommodation net price from 100€ to 105€ will:

  • Have an impact on the seller's perspective (for the selected component only):
    • net price = 105€
    • markup is 5%
    • sales price = 110€
  • Be completely transparent from the reseller's perspective:
    • net price = 110€
    • markup is 20%
    • sales price = 132€

 

Know more:

Additional information on markup calculation can be found in the Markups vs. Margins article.

 

Related articles

Comments

0 comments

Article is closed for comments.