Overview

This article presents an overview of Nezasa's TrustYou connector, revealing its capabilities. TrustYou is a specialised platform for the hospitality industry focused on gathering guest feedback and managing online reputations. By monitoring and analysing guest reviews and ratings from various online sources, TrustYou helps establishments maintain their service quality.

Thanks to the expertise of Nezasa, TripBuilder has successfully incorporated the TrustYou connector into its system. This integration facilitates a seamless and efficient mapping of TrustYou features throughout the booking funnel. As a result, clients can effortlessly access and benefit from the TrustYou functionalities during TripBuilder's booking flow.

Supported Use Cases

TrustYou provides a service for accommodation ratings and validated traveller reviews, made available on numerous global booking sites, significantly impacting their future booking choices. TrustYou offers a comprehensive suite of widgets to boost your success further, enabling proactive review and rating and ensuring an authentic booking experience for potential customers.

This customer-centric approach can increase conversions on your booking funnel, where TrustYou’s tools and reliable insights can support achieving this goal, offering travellers the information they need to make confident and informed decisions.

Setting up new credentials

Setting up credentials doesn't require much information from TrustYou besides an API Key provided to the client once contracts are signed. 

Please contact our support team or your customer success manager for more information or check TrustYou Support Hub here.

Testing

TrustYou doesn't offer a staging or testing environment. Usage (even for testing purposes) is based on TrustYou live system data. When required, testing can be guided by your TrustYou peer.