Overview
The Services & Price List page provides a comprehensive view of your itinerary-related pricing, components, and services you've selected, along with their current statuses.
Services & Price List Areas
The Services & Price List is divided into several sections, including:
- Official sales price
- Detailed internal price breakdown
- Overview of the profit margins per product category based on your set markups
- General and accommodation preferences (e.g. room allocation)
- Display options for components (including placeholders and cancellation policies & fees)
- Information per added component, such as:
- Date / Date Range
- Description
- Supplier Information
- Net & Sales Price
- Status
Please note: On each product type table (i.e. Transportation, Transfers, Accommodations, Activities and Rental Car) within the itinerary, a Supplier column indicates the entity responsible for the booking in relation to the travel brand. For example:
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Processing Fees
A processing fee can be added to an itinerary to cover use cases where agent work is required to attend to special requests or booking changes.
Only one processing fee per itinerary can be created, with the following steps:
1. In the Internal Prices area, click on the red pencil edit link in the Processing Fees row.
2. A popup "Edit Processing Fees" is presented
3. Enter the value for the processing fee and click the OK button
4. The Processing Fees row is updated with the new value, which can later be edited if required
5. Once a processing fee is applied, the Customer Care user will see the additional charge included in the Customer Sales Price
6. A history of processing fee changes is available on the itinerary's “Overview” page, in the “Itinerary History” section
Display Options
Two display options are available for itinerary components, each providing additional support information.
Display Placeholder Components
A placeholder is not directly bookable but acts as a stand-in that an actual component can later replace. For instance, you might have an itinerary with four stops but only three accommodation selections or a "shuttle" transfer connection between an airport and a stop that hasn't been chosen yet.
The first example is represented in the following screenshot.
Please note: This option only appears when a product placeholder exists in the itinerary without a linked component; otherwise, the option would be irrelevant (example in the following screenshot). |
Display Cancellation Policies & Fees
This option is essential, especially when dealing with live supply, where cancellation rules are externally defined and can be dynamic in time. When selected, it can display different information based on the current itinerary status:
- For non-cancelled itineraries, the Cancellation Policy (also known as the Cancellation Rule) is displayed for each applicable component under the Description column
Please note: The activity "Alcatraz and Golden Gate Bridge bike guided tour, San Francisco" is an example of a non-refundable Cancellation Policy. This can be inferred as the start date is the itinerary creation date (e.g. 2023.12.18), the end date coincides with the component's start date (e.g. 2024.02.06), and the cancellation fee equals the component's total net price. |
- For cancelled itineraries, the Cancellation Policy is replaced by a Cancellation Policy Fee field in the Description column, indicating the exact fee charged when the itinerary was cancelled
Please note: The Cancellation Policy Fee can have one of three values, depending on when the cancellation occurred:
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