Overview

Planner Copilot is an advanced AI tool developed by Nezasa to help users plan trips efficiently. This AI-powered solution helps users create bookable itineraries by providing expert travel suggestions based on natural language input. It simplifies the trip creation process by allowing users to design detailed itineraries without the need for strict commands or rules, making travel planning faster and more intuitive.

Feature Highlights

Planner Copilot improves the travel planning experience by offering AI-powered suggestions that enable faster and more innovative trip design. Instead of manually searching for travel options across multiple platforms, users can interact with Planner Copilot to receive tailored recommendations and create bookable itineraries in real-time.

• Use natural language to design a FIT itinerary efficiently
• Access the AI’s global expertise
• Preview sidebar
• Convert the AI's suggestion into a bookable trip

Use Cases

Generative AI applications like Planner Copilot offer many possibilities, limited only by your imagination. Here are a few examples:

1. You know what you want: Quickly enter your desired itinerary, e.g., "2 days New York, 3 days Miami, start Nov 1, 2 adults, 1 child"

2. Replicate a trip: If you have an itinerary description from a newspaper or website, copy and paste it into Planner Copilot.

3. Follow a suggestion: For a quick start, the AI provides some questions/command examples (i.e. "user prompts"), where you can start interacting with the AI with a click of a button. 

4. Be explorative: Let the AI suggest trip ideas. You don’t have to specify a destination. For example, ask, "Propose a trip with great scenic views, a lot of nature, around two weeks, and if possible, in a destination I can reach with a five-hour flight from central Europe." 

Planner Copilot is versatile, and we anticipate many innovative use cases from our users. We are committed to continuously improving Planner Copilot to support even more applications in the future.

How It Works

Planner Copilot leverages OpenAI's latest generative AI models (i.e., a Large Language Model - LLM) and TripBuilder's powerful Itinerary API to create bookable itineraries from AI suggestions.

1. The user selects an AI suggestion to start interacting with the AI, or the user provides a prompt with a question or command.
2. TripBuilder refines the prompt and sends it to the AI.
3. TripBuilder receives and pre-processes the AI's response.
4. TripBuilder streams the response to the user's browser with a dynamically generated itinerary preview in the sidebar.

These steps describe the base interaction between the user, TripBuilder, and the AI services and can be repeated as needed for refinement purposes. Once satisfied with the itinerary suggestion, the user can proceed by clicking "Next," selecting the start date and room preferences, and triggering TripBuilder to create a bookable itinerary.

General Usage Remarks

Scope and Process of Interaction

The AI chatbot allows users to refine their itineraries through an iterative process. Prompts can be adjusted with each interaction, and Planner Copilot updates its suggestions based on new input.

Context is maintained during active conversations, even when navigating back from subsequent steps but is lost when the conversation window is closed. To continue later, users should ask the AI for a summary and save it for reference.

Multi-language Support

Planner Copilot supports multiple languages for user interaction. The localisation of the TripBuilder user interface follows standard practice, with a language drop-down available for selection. The AI chatbot will respond in the language in which the user initiates the conversation, ensuring seamless and personalised responses.

Speech-to-Text Support

Planner Copilot allows voice input. The feature processes voice audio using your browser's default speech recognition service:

• Chrome/Edge use Google's speech recognition service.
• Safari uses Apple's speech recognition service.
• Firefox employs a different service depending on the user's locale.

If speech recognition is disabled in your browser settings, the microphone icon will not appear in the Copilot interface.

Image Support

Planner Copilot supports image files as part of user input, allowing the interaction with the AI together with text, providing a versatile experience. As the saying goes, "a picture is worth a thousand words"!

Embedding Planner Copilot into your website

The Planner Copilot chatbot is hosted on a standalone page at /planner-copilot. You can link to it directly from your website or email. You can also pass the initial prompt via the URL parameter. For example, to set the "design a 2 week Italy trip" prompt, use the link format:

https://<your-tripbuilder-ibe-domain>/planner-copilot?q=design%20a%202%20weeks%20Italy%20trip

Configuration Options

Planner Copilot configuration options are available per distribution channel and can be found in the "Discovery" tab.

Usage of the External OpenAI Platform

While using Planner Copilot, only user-entered messages are shared with the OpenAI platform to process responses. No personally identifiable information (PII) is shared, ensuring privacy and security. Additional information, such as product names and descriptions, may be shared in future updates, but sensitive customer data will always remain protected. OpenAI does not use any data for model training, ensuring that all interactions remain private.

Data Security

Nezasa uses OpenAI's API Platform with its API keys. The API Platform guarantees the following (quotes from the OpenAI Enterprise Privacy Terms):

• Data Usage and Retention:
  • We do not train on your business data
  • After 30 days, API inputs and outputs are removed from our systems.
  • You own your inputs and outputs.
• Security, Encryption:
  • Enterprise level authentication through SAML SSO
  • We’ve been audited for SOC 2 compliance
  • Data encryption at rest (AES-256) and in transit (TLS 1.2+)

Costs

The third-party AI service's costs are included in the subscription fee of the Planner Copilot add-on.

Feedback & Feature Suggestions

Please use the Bucket List on the Support Portal to share your ideas and suggestions or upvote other user's ideas.

Frequently Asked Questions (FAQ)

Which LLM is used by Planner Copilot? 

We currently use GPT-4o of OpenAI. However, as the LLM space is moving fast, we are constantly monitoring what are alternative options and might thus adjust the leveraged model when it makes sense.