Knowledge Base Bot - Your Nezasa Assistant

Introduction

The Knowledge Base Bot, or short "KB Bot", is a AI-powered chatbot that can be used by partners and customers to ask questions regarding Nezasa's knowledge base articles and API documentation.

Accuracy of Responses

Please note that the AI used may give wrong answers or invent facts (so-called hallucinations). While the chatbot tries to catch those cases and be as accurate as possible, always double-check the actual articles and documentation as well. To help with that, all responses will include the links to the documentation used to provide the answer.

Data Freshness

The chatbot updates its own database from the product knowledge base articles and all API documentation on a weekly basis.

Data Security

Nezasa uses OpenAI's API Platform with their own API keys. The API Platform guarantees the following (quotes from the OpenAI Enterprise Privacy Terms):

• Data Usage and Retention:
  • We do not train on your business data
  • After 30 days, API inputs and outputs are removed from our systems.
  • You own your inputs and outputs.
• Security, Encryption:
  • Enterprise-level authentication through SAML SSO
  • We’ve been audited for SOC 2 compliance
  • Data encryption at rest (AES-256) and in transit (TLS 1.2+)