Learn how to easily collect the remaining payments of a booking with our rest payment support function

We have implemented a workflow for rest payments which facilitates collecting the remaining payments of a booking. The rest payment functionality can be enabled for all customers using the LiveBookingOnlinePayment checkout flow. 

If a booking is done more than 30 days prior to departure, the user will be asked to make a down payment. However, the remaining payment of the booking will still need to be collected before departure. To facilitate this operation, the following functionalities have been introduced with the rest payment support workflow: 

 

Auto reminder Emails

  • If enabled, a max. of 3 reminder emails will be sent to the customer asking them to do the rest payment. (Note: Auto reminder emails must be enabled by our Customer Success Team)

 

Manual rest payment reminder

The link to the rest-payment page is stored under Customer Care, inside the billing information of the itinerary.

  • Go to Customer Care 
  • Under Bookings, click on the itinerary ID that you want to view in detail 
  • Click on the Billing tab on the left-hand side 
    • See the rest payment link below the payment information

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The link can be copied and sent manually by the Tour Operator to the customer. The link will direct the user again to the payment step of the checkout flow, where the rest payment can be fulfilled. 

 

Rest payment without payment link 

In case the rest payment is done outside of Nezasa, i.e. by bank transfer, the payment must be added offline in the Billing section of a booking.

  • Go to Customer Care 
  • Under Bookings, click on the itinerary ID that you want to view in detail 
  • Click on the Billing tab on the left-hand side 
    • Click on Add Offline Payment 
    • A pop-up window will open which allows you to enter the payment details
    • Click Add Payment to save 

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The booking status of the booking will change to Confirmed by Supplier & Paid

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