Overview

Travel documentation includes the main details about a trip, providing crucial information for travellers. Agents and tour operators can access this documentation through various sections of TripBuilder: the Agent Centre, Customer Care, and the Planner.

This documentation serves an informative purpose for travellers, providing a comprehensive guide for their trip. It can be customised to include different levels of detail. It outlines the itinerary structure, including dates, locations, modes of transport, and details of booked products and services. Although the itinerary's sales price can be displayed, it is important to note that this is not a financial document and cannot be used as an invoice.

TripBuilder also allows downloading travel documentation in PDF and DOCX formats.

Accessing Travel Documentation in the Agent Centre

Agents can access travel documentation in the Agent Centre by following these steps:

1. Go to the TripBuilder Dashboard

2. Click on Customer Itineraries

3. Search for the desired itinerary

4. Click on the three dots at the top-right of the itinerary card

5. Select Show Travel Documentation

6. A summary of the booked and confirmed itinerary will be displayed, comprising traveller details, tour operator (or travel agency) details, and included services.

7. To download, click on the download icon (down arrow) at the top right of the itinerary card. A list of supported file formats will then be presented.

Accessing Travel Documentation in Customer Care

Users can access travel documentation in Customer Care by following these steps:

1. Go to Customer Care

2. Click on All Itineraries

3. Search for the desired itinerary

4. Click on the itinerary ID to view its details

5. Click on Travel Documentation

6. On the Actions button at the top-right, click on Print Documentation

7. A preview of the travel documentation will be presented

8. To download the documentation, click on the download icon (down arrow) at the top right. A list of supported file formats will then appear.

Accessing Travel Documentation in Planner

Users can access travel documentation in Planner by following these steps:

1. Go to the Planner page

2. At the top of the Planner, a header with general features and the current step indication is available

3. To download the documentation, click the Download menu and select the document type from the drop-down list.

Layout Customisation

There are four layout options available for presenting travel documentation to the traveller, each with different detail levels:

• Condensed
• Condensed without Grouping
• With Descriptions
• With Descriptions and Photos

These layout options are also available to present the Travel Summary documentation. For more information, refer to the article Layout configuration for Travel Summary to understand the differences and capabilities of each layout.