Overview
Allotments are available for accommodations, activities, multi-day tours, and transfers (all means of transportation).
For accommodations, an allotment needs to be defined for every single night. All other product types behave differently because the product itself defines a duration/length. Therefore, the allotment is defined on the starting date only.
Article Available in Video The information in this article is available in video and with additional details below. |
Add Allotment
Steps to add an allotment
- Go to Inventory
- Click on Products on the Navigation bar
- Click on an inventory product type that supports allotments. For this example, click on Transit Activities and select the desired Transit Activity
- Click on the Allotment button on the right-hand side
- Click on
- Add Service Category and select a service category or
- Add Room Category and select the rooms of the categories
- Allotments can be defined per each Service Category (e.g. Touristic Class, First Class, Premium) or Room Category (e.g. Single room, Double room).
- Click on the Add Allotment button.
- A modal opens and asks if you want to add allotments for
- Use Single Day to only add an allotment for a single day.
-
- Use Multiple Days to create allotments for a couple of days at the same time.
-
- Use Series to create allotments for a series of days/weeks and define which days of the week are affected.
- If required, add more allotments to the service category. Simply click on Add Allotment to create another one.
- Click Save
Once an allotment is created, the product is no longer considered a 'free-sale' and will therefore only be available for booking on the dates with open allotments.
Please Note:
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Allotment Attributes
Date |
Defines the allotment start date (or general date). Dates can be selected while using the date picker as a single day or multiple days (either in a sequence or not). |
Cut-Off Date/Days |
Enter an exact release date or a relative release date by specifying the days relative to the start date of the allotment period. Remark: These two options are exclusive and one needs to be defined at all times. Having defined a date with the date picker, delete its value to be able to define a cut-off day based. |
Units |
Enter the number of allotment units. The semantic of "unit" depends on the underlying product type, e.g.:
|
Booked |
The number of already booked units. This field is managed by the system and cannot be edited through the UI. Remark: an allotment cannot be deleted if there is at least one booking. |
Status |
The status of the allotment, i.e., open or closed. |
Overbook/Units |
Defines if a hard stop sale should take place when allotment units are exhausted or instead if sales should continue, on request in an overbooked scenario. |
On Request |
The number of on request units. |
Remarks |
A remark with internal support text for a specific allotment. |
Example:
Allotment Status Change
To set the allotment status to close, the user needs to go to the allotment overview and manually set the allotment status from open to closed. This can be done at any time.
Additionally, the TripBuilder system allows the enablement of an additional feature to automatically set the status to closed once the cut-off date has been reached.
If the feature is enabled, the allotment is set to close at 2 am UTC on the cut-off day.
Please Note: The feature flag is currently not revealed to customers within the settings. If you would like to have this feature enabled, please contact our Customer Support. |
Product Allotment Search
To make the search of a specific set allotment easier, an allotment search functionality can be found in the inventory.
Inventory products can be searched and filtered by: product type, allotment date, status, units, book, etc.
Notification for Allotment Release Dates
The release dates of allotments can be automatically reported by email. Once the feature is enabled, a system email is sent on Monday and Thursday at 5 am, 14 days before an allotment release date.
The example screenshot shows an extract of such an allotment release date email.
Please Note: The feature Release Notification must be enabled via our Support Team. |
Allotments Sell & Report
This report contains an overview of all the allotments with their attributes. The report can be requested in Cockpit Settings / Reports. The report will then be generated in the background, and once ready, an email with the report as CSV will be sent to the admin email address of your instance.
Know more: Article Allotments Sell & Report explains in detail this feature. |
Booking
Allotment units are automatically deducted upon booking.
Cancellation
Allotment units are automatically added upon cancellation.
When inventory components are cancelled, regardless of whether they have allotments, TripBuilder calculates the associated cancellation fees. This ensures consistency in how cancellation fees are presented in both Planner and Customer Care.
The cancellation fees are calculated using the current date as the cancellation date. This approach ensures that the fees accurately reflect the conditions at cancellation time.
FAQ
Q: If one service/room category of a product has an allotment, are other service categories or room categories then considered open/available for bookings?
A: Yes, the service/room categories without any allotments are considered free sale. Only the service/room category with at least one allotment is not free sale anymore. For these categories, only the dates with available allotments are considered available.
Amenities also follow this behaviour. If an amenity has at least one allotment defined, then that amenity is only available on dates with available allotments.
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