Overview
Customer itineraries in the Agent Centre include all itineraries accessible to a travel agent, regardless of their status. Due to the potentially high volume of itineraries, search and filter functionalities are available to help agents quickly locate the relevant itineraries for follow-up.
Identify Itineraries
Agents can search for and filter itineraries using two approaches, which can also be combined for more precise results:
- Search Itineraries By Text: This feature allows you to search for itineraries using passenger names, passport numbers, or itinerary IDs.
- Filter by Status: This feature lets you filter itineraries based on their status. Ten filtering status are available.
Filtering Options by Status
| All | Displays all itineraries, regardless of their status. |
| In Planning |
Itineraries where the planning process has begun (i.e., after clicking "Create Itinerary") but has not advanced beyond the initial stages. |
| Checkout Started |
Itineraries that have initiated the Checkout process in the Planner (e.g. by clicking "Checkout Now"). |
| Booking Requested |
Itineraries with one or more components that are on-request and require "Manual Processing". |
| Confirmed by Supplier |
Itineraries for which the supplier has verified booking. |
| Cancellation Completed | Itineraries that have been cancelled. |
| Change Initiated |
Itineraries where a booking change process has begun. |
| Change Requested | Itineraries with one or more components on-request after completing a booking change. |
| Change Completed | Itineraries where a booking change has been finalised. |
| Option Booking |
Itineraries with an option booking. Applicable only to customers with CRS integration allowing for option bookings. |
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