This glossary defines common terms that you might see while working with TripBuilder and TripBooster or throughout our Help Center.
A
ACRISS
The abbreviation "ACRISS" stands for "association of car rental industry systems standards". The related standard to classify rental cars is also simply referred to as ACRISS. The Nezasa system supports ACRISS with its rental car feature. The official publication of the standard can be found on the association's website, e.g., here the PDF of the 2018 version standard that is used by Nezasa.
Accommodation
Hotels can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
Allotment
Allowance agreed by contract, whereby a supplier offers a number of service units to an intermediary (TO, agent…) who has the right to sell them by a given date, also known as the release date. Within TripBuilder allotments can be created for inventory Transit Activities and Transfers, as well as their amenities. Read more
App
App instance is used for B2B purposes, such as stand-alone applications or access to the Cockpit. The user of the application are suppliers, tour operators, and agents.
APS
This premium service is about accelerating the delivery of a particular software-driven capability or enhancement of an existing one that Nezasa intends to undertake itself at some point in the future and make up part of the platform service.
Area
Location or geo points from a town, city, national park, etc. Areas are needed to create routes, templates, itineraries, etc.
Area Description
Area Descriptions are used to describe an area, i.e. stop in an itinerary.
B
Backend
Backoffice part of the TripBuilder solution. See Cockpit for further information.
Base Service
An additional component that can be added to a template, such as Driver/Guide Options, Entrance Fees, Service Charges, etc.
B2B
Business To Business: Typically app-* where a travel agent is logged in and books for the customer.
B2C
Business To Customer: Typically embed-* where a traveller visits the website and looks at trips.
Bistro
A rich-client application developed by Traveltainment for agencies. It allows the user to search for hotels, flights, cruises, and roundtrips. The latter is supported by means of integrating our product trip-finder.
C
Checkout
The process following the Planner, in which the itinerary can be booked.
An object accompanying the user through a checkout process. Eg. for a booking, a new Checkout in state BookingInitiated is created. Once the customer books, an order is attached. Also tracks alternative itineraries in case of booking changes.
Customer Care
Gives you access to all your customer itineraries. Here, you can search itineraries by customer name or ID, generate travel documentation, or confirm/cancel bookings.
Custom Platform Services
A combination of services including customer-specific software development delivered by Nezasa to address a particular business need and the ongoing support, operations and maintenance of this software service.
Cockpit
Area of the solution where an authorised user can access Customer Care, Inventory, and Settings.
Component
A component is something that can be booked by a traveller. This may be based on a product (e.g. an accommodation component is an instance of an accommodation product for a certain number of pax, a certain date, etc.)
Consolidator
A wholesaler purchases airline tickets in bulk and re-sells them to individuals and travel agencies at a discounted rate. These fares tend to have complex restrictions, but can be cheaper than buying directly from the airline. Consolidator fares are found to have the most savings on international flights.
Conso
A consolidator is an outlet for airline tickets. It is a company that buys tickets from the airlines at wholesale or net prices (without any commission built into the price) and is, therefore, able to offer discounted prices. (Private Fare Source)
CRS
Computer Reservation System
Software systems that allow travel agencies to search, book, change or cancel touristic services. (Integration)
D
Discovery
This is the name we use towards the customer for "Explore", i.e. Explore Overview and Explore Detail. The customer uses their own trip page via the Discovery API.
Domestic Flight
Either an InternationalFlightComponent or a FlightPlaceholderComponent is found in either the legs or return connections of an itinerary or itinerary module. The term "domestic" refers only to the location of this component in the itinerary and has nothing to do with whether it actually is an international flight or not.
E
Explore Overview
The page that lists all templates for a white-label client, including filter functionalities and the option to start planning an individual trip from scratch. Clicking on the "Show Details" of a template card will lead to Explore Detail.
Explore Detail
Detailed view of a template after having selected one. Clicking on "Start Planning" leads to the Planner and instantiates the template, thereby creating an itinerary.
Embed
Embed instance serves B2C traffic for all customer integrations (ie. iframe in WordPress). Embed instances do not require an authenticated user.
F
Family Fare
A group of different travel options is included within the price of a ticket of a purchased flight. This can include options such as a larger baggage allowance, the ability to change the date of or refund the ticket, seat selection, and more. (Fare Source)
Fare Wizard GUI
AERTICKET frontend to access PNRs booked through the API.
Hint: Some actions in the (such as “Re-Price” or "Ticketing") are only available if Nezasa is certified for the webservice "Re-Pricing" or "Ticketing" |
FIT
This Module type is used to create a dynamic tour and default transfer modules. A FIT template is a fully customisable itinerary template with a mixture of stops, modules, etc.
Frontend
Client-facing interface. Discover, planning and booking a view of the TripBuilder.
G
GDS
Global distribution system
The GDS collects and consolidates travel data from a wide spectrum of service providers and allows agents to reserve airplane seats, rent cars, book hotel rooms, etc. This way travel agencies don’t have to directly connect with hundreds of airlines, hotels, and other end providers.
GIATA IHG
IHG = Internet Hotel Guide
Web service from GIATA which offers descriptions for tour-operator (TO) specific travel offers. The descriptions are provided by the tour operators. Used to describe full roundtrips (e.g., used by TripFinder) also used to import TO-specific hotel descriptions. There are TOs who write their own hotel descriptions because they see it as a sales differentiator to have their own hotel descriptions.
The content served over IHG is provided by the TO's and only distributed by GIATA. Content is not curated or redacted by GIATA. Mostly only German content is available through IHG.
API Docs: http://www.giata-xml.de/dokumentation/GIATA-XML-en.html
GIATA MC
MC = MultiCodes
Web service from GIATA which offers general information about hotels/properties identified by their GIATA-ID.
Only provides base information like the GIATA ID (primary key), address information, contact information, geo coordinates. Does NOT provide descriptive content (text descriptions, pictures). The content served over MC is provided and curated by GIATA. Also part of MC is the mapping between tour operator-specific booking codes and the GIATA ID. This mapping is one of the core offerings of GIATA and allows to correlate hotels from different sources.
API Docs: http://multicodes.giatamedia.com/webservice/specs/
GIATA MHG
MHG = Multilingual Hotel Guide
Web service from GIATA which offers descriptions (text descriptions, structured facts, pictures) for hotels. The descriptions are curated and redacted by GIATA. All descriptions have the same structure (generated based on facts (construction year of the hotel, room facilities, location of the hotel, entertainment facilities, etc). Descriptions are available in 20 languages.
API Docs: http://www.ghgml.giatamedia.com/webservice/specs/rest.en.html
H
Highlights
Highlights can be created to complement area descriptions. They are displayed on the template card in Explore Overview or next to the area description in Explore Detail. They can indicate the main sightseeing spots.
I
IATA
International basic fares are regulated by IATA, which do not depend on the airline. Also called "Published Fares".
IBE
Internet Booking Engine.
IBE is used in the travel industry to book flights, rent cars, book hotels, etc. It's a generic term for any sort of search & booking engine.
Inventory
In the inventory, you define and manage your templates and travel products. Here, white-label portals also control which templates are shown on their website.
International Flights
An InternationalFlightComponent is either the first flight in the start connection (main INBOUND leg) or the last flight in the return connections (the main OUTBOUND leg) of an itinerary.
J
K
KYC
Know Your Customer
KYC (Know your customer) is the process of a business verifying the identity of its clients in order to mitigate potential risks. A KYC is used by Nezasa's payment partner Payyo, for more details please see Payyo's knowledge base here.
L
Look2Book
The number of requests per reservation/booking made. Can occur in additional costs for the WL. Look2book must be discussed exclusively by the Nezasa customer with the Supplier (such as AERticket), Nezasa has no influence to control it.
M
MO
Marketplace Operator
Module
Modules can be used as exchangeable pre-and/or post-program of a tour. When and how modules are exchangeable depends on the type of created template.
Module Type
The system offers three module types. Which type is chosen has an impact on its display on the Frontend as well as on its exchangeability and usage in templates.
N
NBC
Non Bookable Content
Non-bookable content is for example the descriptions of hotels, cars, or other products. Notably, this doesn't include prices or availability.
NDC
New Distribution Capabilities (Fare Source)
NEGO
Negotiated fares are special discounted prices that have been established between a company and an airline or between a travel agency and an airline. (Private Fare Source)
O
Order
A transaction of what a customer books or cancels. A number of components with a set price, etc.
P
Package Builder
Area of our solution where all tours, i.e. templates and modules, are created.
PCC
Pseudo-City Code - ID is the Identifier that distinguishes one travel agency location from another. This code may be a 3–5 character code (alpha, numeric, or combination) on the basis of the GDS. PCCs are inevitable when adding negotiated rates, as these rates can be “defined” or secured to an agency by using their PCC
Planner
After instantiating a template or creating an itinerary from scratch, a tour is displayed in the Planner. Here, the user can modify the displayed trip suggestion by selecting the desired components, i.e. hotels, activities, rental cars, flights, etc. before proceeding to checkout.
Products
Products (e.g. accommodations, activities, etc) are created and managed within the inventory of the Cockpit. They contain descriptions, prices, pictures, etc.
Q
R
Rental Cars
Rental cars can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
Release Date
The release date is the date or days which are given to an intermediary by a supplier to sell under an allotted contract. See allotment for more information
S
Settings
Define the settings of your inventory and white-label portal. The settings are only accessible by users with admin rights.
Stop Activity
Stop activities can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
Supplier
The supplier is the source of a service. The supplier is the company responsible for providing the products and services (e.g. a destination management company, a bed bank, etc.).
T
TA-Tools
Travel Agent Tools. They are displayed in the Planner to authorised users.
Templates
Templates act as a blueprint of a tour and are displayed on Explore Overview when published. Templates can be used as example tours, which can be adjusted by the user in Planner.
TO-Tools
Tour Operator Tools. They are displayed in the Planner to authorised users.
TOMA
Tour Market
CRS operated by Amadeus which allows German travel agencies to search, book, change or cancel touristic services (roundtrips, flights, rental cars, ...).
TOP
Tour Operator Fares (Privat Fare Source)
TOUR
Module type that is used to create a package tour with transit activities.
Transit Activity
Transit activities can be manually created within the TripBuilder inventory and are used as package tours, i.e. group Tours, cruises, fixed private tours, etc. Package tours are not dynamic and cannot be adjusted in the Planner, besides possible up-selling options via amenities. (Offline booking by TO or Agent required.)
Transfer
Transfers are used as a connection between stops in templates. Transfer products can be created within the inventory of TripBuilder or are sourced via an integrated transport supplier.
TripBuilder
TripBuilder is the most advanced automated platform for real-time planning and booking of personalised travel experiences. The software allows users to design and modify complex travel itineraries according to personal requirements in a few simple steps. With TripBuilder, travel businesses can effectively optimise revenue and elevate the travel experience. Read more
TripBooster
TripBooster is the perfect travel companion as a web-based application. TripBooster engages with your customers in-destination and sells relevant tours, activities, and rental cars to further enhance their trip. Read more
TripFinder
BistroPortal by Traveltainment (an Amadeus company) allows travel agents from DE/AT/CH to search and compare billions of travel offers in its current modules package tours, flights, cruises, and hotels as well as holiday homes. Round trips however had been an underserved segment to date, as they were "hidden" between package and hotel offers. In close collaboration with Traveltainment, Nezasa tackled this gap and established Tripfinder, an additional Bistro module for the search of round trips. TripFinder allows travel agents to search for round trips with or without flights, based on general attributes like destination, the number of pax, travel dates, etc. and also offers round trip specific search/filter criteria such as travel type (e.g. private trip, self-drive, cultural trip, etc.), guaranteed departure, German-speaking tour guide or selected touristic highlights.
U
Upsell Product
An upsell product can be created within the inventory of TripBuilder. They are displayed after the planning process as the first step of the checkout workflow. As the name states, these are individual products for example road books, insurances, or additional services.
V
W
X
Y
Z
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