This glossary defines common terms that you might see while working with TripBuilder and TripBooster or throughout our Help Center.
The abbreviation "ACRISS" stands for "association of car rental industry systems standards". The related standard to classify rental cars is also simply referred to as ACRISS. The Nezasa system supports ACRISS with its rental car feature. The official publication of the standard can be found on the association's website, e.g., here the PDF of the 2018 version standard that is used by Nezasa.
Hotels can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
Allowance agreed by contract, whereby a supplier offers a number of service units to an intermediary (TO, agent…) who has the right to sell them by a given date, also known as the release date. Within TripBuilder allotments can be created for inventory Transit Activities and Transfers, as well as their amenities. Read more
App instance is used for B2B purposes, such as stand-alone applications or access to the Cockpit. The user of the application are suppliers, tour operators, and agents.
This premium service is about accelerating the delivery of a particular software driven capability or enhancement of an existing one that Nezasa intends to undertake itself at some point in the future and make up part of the platform service.
Location or geo points from a town, city, national park, etc. Areas are needed to create routes, templates, itineraries, etc.
Area Descriptions are used to describe an area, i.e. stop in an itinerary.
Backoffice part of the TripBuilder solution. See Cockpit for further information.
An additional component that can be added to a template, such as Driver/Guide Options, Entrance Fees, Service Charges, etc.
Business To Business: Typically app-* where a travel agent is logged in and books for the customer.
Business To Customer: Typically embed-* where a traveller visits the website and looks at trips.
A rich-client application developed by Traveltainment for agencies. It allows the user to search for hotels, flights, cruises, and roundtrips. The latter is supported by means of integrating our product trip-finder.
The process following the Planner, in which the itinerary can be booked.
An object accompanying the user through a checkout process. Eg. for a booking, a new Checkout in state BookingInitiated is created. Once the customer books, an order is attached. Also tracks alternative itineraries in case of booking changes.
Gives you access to all your customer itineraries. Here, you can search itineraries by customer name or ID, generate travel documentation, or confirm/cancel bookings.
Custom Platform Services
A combination of services including customer specific software development delivered by Nezasa to address a particular business need and the ongoing support, operations and maintenance of this software service.
Area of the solution where an authorised user can access Customer Care, Inventory, and Settings.
A component is something that can be booked by a traveller. This may be based on a product (e.g. an accommodation component is an instance of an accommodation product for a certain number of pax, a certain date, etc.)
A wholesaler purchases airline tickets in bulk and re-sells them to individuals and travel agencies at a discounted rate. These fares tend to have complex restrictions, but can be cheaper than buying directly from the airline. Consolidator fares are found to have the most savings on international flights.
A consolidator is an outlet for airline tickets. It is a company that buys tickets from the airlines at wholesale or net prices (without any commission built into the price) and is, therefore, able to offer discounted prices. (Private Fare Source)
Computer Reservation System
Software systems that allow travel agencies to search, book, change or cancel touristic services. (Integration)
This is the name we use towards the customer for "Explore", i.e. Explore Overview and Explore Detail. The customer uses their own trip page via the Discovery API.
Either an InternationalFlightComponent or a FlightPlaceholderComponent found in either the legs or return connections of an itinerary or itinerary module. The term "domestic" refers only to the location of this component in the itinerary and has nothing to do with whether it actually is an international flight or not.
The page that lists all templates for a white-label client, including filter functionalities and the option to start planning an individual trip from scratch. Clicking on the "Show Details" of a template card will lead to Explore Detail.
Detailed view of a template after having selected one. Clicking on "Start Planning" leads to the Planner and instantiates the template, thereby creating an itinerary.
Embed instance serves B2C traffic for all customer integrations (ie. iframe in WordPress). Embed instances do not require an authenticated user.
A group of different travel options is included within the price of a ticket of a purchased flight. This can include options such as a larger baggage allowance, the ability to change the date of or refund the ticket, seat selection, and more. (Fare Source)
Fare Wizard GUI
AERTICKET frontend to access PNRs booked through the API.
Some actions in the (such as “Re-Price” or "Ticketing") are only available if Nezasa is certified for the webservice "Re-Pricing" or "Ticketing"
This Module type is used to create a dynamic tour and default transfer modules. A FIT template is a fully customisable itinerary template with a mixture of stops, modules, etc.
Client-facing interface. Discover, planning and booking a view of the TripBuilder.
Module type that is used to create a package tour with transit activities.
Global distribution system
The GDS collects and consolidates travel data from a wide spectrum of service providers and allows agents to reserve airplane seats, rent cars, book hotel rooms, etc. This way travel agencies don’t have to directly connect with hundreds of airlines, hotels, and other end providers.
IHG = Internet Hotel Guide
Web service from GIATA which offers descriptions for tour-operator (TO) specific travel offers. The descriptions are provided by the tour operators. Used to describe full roundtrips (e.g., used by TripFinder) also used to import TO-specific hotel descriptions. There are TOs who write their own hotel descriptions because they see it as a sales differentiator to have their own hotel descriptions.
The content served over IHG is provided by the TO's and only distributed by GIATA. Content is not curated or redacted by GIATA. Mostly only German content available through IHG.
MC = MultiCodes
Web service from GIATA which offers general information about hotels/properties identified by their GIATA-ID.
Only provides base information like the GIATA ID (primary key), address information, contact information, geo coordinates. Does NOT provide descriptive content (text descriptions, pictures). The content served over MC is provided and curated by GIATA. Also part of MC is the mapping between tour operator-specific booking codes and the GIATA ID. This mapping is one of the core offerings of GIATA and allows to correlate hotels from different sources.
MHG = Multilingual Hotel Guide
Web service from GIATA which offers descriptions (text descriptions, structured facts, pictures) for hotels. The descriptions are curated and redacted by GIATA. All descriptions have the same structure (generated based on facts (construction year of the hotel, room facilities, location of the hotel, entertainment facilities, etc). Descriptions are available in 20 languages.
Highlights can be created to complement area descriptions. They are displayed on the template card in Explore Overview or next to the area description in Explore Detail. They can indicate the main sightseeing spots.
International basic fares regulated by IATA, which do not depend on the airline. Also called "Published Fares".
Internet Booking Engine.
IBE is used in the travel industry to book flights, rent cars, book hotels, etc. It's a generic term for any sort of search & booking engine.
In the inventory, you define and manage your templates and travel products. Here, white-label portals also control which templates are shown on their website.
An InternationalFlightComponent is either the first flight in the start connection (main INBOUND leg) or the last flight in the return connections (the main OUTBOUND leg) of an itinerary.
Know Your Customer
KYC (Know your customer) is the process of a business verifying the identity of its clients in order to mitigate potential risks. A KYC is used by Nezasa's payment partner Payyo, for more details please see Payyo's knowledge base here.
The number of requests per reservation/booking made. Can occur in additional costs for the WL. Look2book must be discussed exclusively by the Nezasa customer with the Supplier (such as AERticket), Nezasa has no influence to control it.
Modules can be used as exchangeable pre-and/or post-program of a tour. When and how modules are exchangeable depends on the type of created template.
The system offers three module types. Which type is chosen has an impact on its display on the Frontend as well as on its exchangeability and usage in templates.
Non Bookable Content
Non-bookable content is for example the descriptions of hotels, cars, or other products. Notably, this doesn't include prices or availability.
New Distribution Capabilities (Fare Source)
Negotiated fares are special discounted prices that have been established between a company and an airline or between a travel agency and an airline. (Private Fare Source)
A transaction of what a customer books or cancels. A number of components with a set price, etc.
Area of our solution where all tours, i.e. templates and modules, are created.
Pseudo-City Code - ID is the Identifier that distinguishes one travel agency location from another. This code may be a 3–5 character code (alpha, numeric, or combination) on the basis of the GDS. PCCs are inevitable when adding negotiated rates, as these rates can be “defined” or secured to an agency by using their PCC
After instantiating a template or creating an itinerary from scratch, a tour is displayed in the Planner. Here, the user can modify the displayed trip suggestion by selecting the desired components, i.e. hotels, activities, rental cars, flights, etc. before proceeding to checkout.
Products (e.g. accommodations, activities, etc) are created and managed within the inventory of the Cockpit. They contain descriptions, prices, pictures, etc.
Rental cars can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
The release date is the date or days which are given to an intermediary by a supplier to sell under an allotted contract. See allotment for more information
Define the settings of your inventory and white-label portal. The settings are only accessible by users with admin rights.
Stop activities can be manually created within the TripBuilder inventory or sourced via a connected supplier. Check your product plan for further information.
The supplier is the source of a service. The supplier is the company responsible for providing the products and services (e.g. a destination management company, a bed bank, etc.).
Travel Agent Tools. They are displayed in the Planner to authorised users.
Templates act as a blueprint of a tour and are displayed on Explore Overview when published. Templates can be used as example tours, which can be adjusted by the user in Planner.
Tour Operator Tools. They are displayed in the Planner to authorised users.
CRS operated by Amadeus which allows German travel agencies to search, book, change or cancel touristic services (roundtrips, flights, rental cars, ...).
Tour Operator Fares (Privat Fare Source)
Transit activities can be manually created within the TripBuilder inventory and are used as package tours, i.e. group Tours, cruises, fixed private tours, etc. Package tours are not dynamic and cannot be adjusted in the Planner, besides possible up-selling options via amenities. (Offline booking by TO or Agent required.)
Transfers are used as a connection between stops in templates. Transfer products can be created within the inventory of TripBuilder or are sourced via an integrated transport supplier.
TripBuilder is the most advanced automated platform for real-time planning and booking of personalised travel experiences. The software allows users to design and modify complex travel itineraries according to personal requirements in a few simple steps. With TripBuilder, travel businesses can effectively optimise revenue and elevate the travel experience. Read more
TripBooster is the perfect travel companion as a web-based application. TripBooster engages with your customers in-destination and sells relevant tours, activities, and rental cars to further enhance their trip. Read more
BistroPortal by Traveltainment (an Amadeus company) allows travel agents from DE/AT/CH to search and compare billions of travel offers in its current modules package tours, flights, cruises, and hotels as well as holiday homes. Round trips however had been an underserved segment to date, as they were "hidden" between package and hotel offers. In close collaboration with Traveltainment, Nezasa tackled this gap and established Tripfinder, an additional Bistro module for the search of round trips. TripFinder allows travel agents to search for round trips with or without flights, based on general attributes like destination, the number of pax, travel dates, etc. and also offers round trip specific search/filter criteria such as travel type (e.g. private trip, self-drive, cultural trip, etc.), guaranteed departure, German-speaking tour guide or selected touristic highlights.
An upsell product can be created within the inventory of TripBuilder. They are displayed after the planning process as the first step of the checkout workflow. As the name states, these are individual products for example road books, insurances, or additional services.