In TripBuilder, an itinerary is the primary construct that aggregates all the information for one travel, from the route to the selected components, traveller information and payment transactions. With such a diverse range of information, an itinerary is organised in different sections, according to topic.


Selecting an itinerary

As a first step, select the itinerary you would like to check details:

1. Go to Cockpit

2. Click on Customer Care

3. In the list of available itineraries, click on the red highlighted itinerary ID link to be directed to the detailed overview of the itinerary




Itinerary section

The itinerary section is comprised of five areas, namely:

  • Overview
  • Contact & PAX Details
  • Services & Price List
  • Billing
  • Notes



This is the default informative area for the itinerary when navigating from the Itineraries list is Customer Care. The itinerary overview is divided into three sections: 

  • Base Information: The base information shows parts of the detailed information of the itinerary. Additional functionalities such as editing the title, cancellation policy (if enabled) and agent details are given, as well as links to detailed views of the used template, pricing info and customer info.
  • Overview - Hotel & Multi-Day Activities: A simple overview of the hotels and multi-day activities comprised in the itinerary is highlighted here. An additional link to the detailed Services & Price list is available below. 
  • Itinerary History: Shows all the actions performed on the itinerary, such as adding or removing a component in Planner. 




Please note:

The field Booked by will reference the entity that booked the itinerary independently of who instantiated it first:

  • Scenario 1: A tour operator user instantiates the itinerary but an agent concludes it and does the final booking. The result is Booked by Travel Agency
  • Scenario 2: An agent instantiates the itinerary but a Tour Operator user concludes it and does the final booking. The result is Booked by Tour Operator


Contact & PAX Details

This area gathers all contact and PAX/traveller details collected during checkout. Contact information is divided into general customer contacts and billing contacts, which could be the same depending on the checkout selection.

All details can be edited with the red edit pen icon. 

Contact and PAX Details.png


Service & Price List

The service & price list area gives you a detailed view of itinerary-related pricing, components and services selected for the itinerary (and their current status), such as:

  • The official sales price
  • Internal price breakdown 
  • Overview of the margins by product category based on your set markups 
  • General and accommodation preferences (i.e. room distribution)
  • Display options for components (placeholder and cancellation policies)
  • Overview per added component incl. 
    • Date / Date Range 
    • Description
    • Supplier Informationn 
    • Net & Sales Price and 
    • Status 

Services and Price List.png


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Please note:

On each product type table (e.g. Transportation, Transfers, Accommodations, Activities and Rental Car) present in the itinerary, the Supplier column indicates the entity that is responsible for the booking towards the Travel Brand. Consider two examples:

  • For hotel supply, the bedbank is the referenced entity as Supplier, even when a technical intermediate (e.g. TravelGateX) is involved in the API communication.
  • For rental car supply, some entities act as consolidators and are then responsible for the booking (SunnyCars as an example). This explains why SunnyCars will be presented as a Supplier and not the local vehicle fleet provider (e.g. Thrifty).



The billing section stores the base information of the payment status as well as any payments which have been already received. This is depending on the status of the itinerary. 

Once a booking has been made in the checkout process and the credit card down payment has been fulfilled, the relevant information will be shown here. 

Additionally, the option is given to enter offline payment information in case you send a separate bill to your customer and want to update the booking in the system accordingly. Similar to offline payments, it is also possible to trigger offline refunds.




Know more:

Article Itinerary billing explains with additional detail the information and actions available in this area.



The notes section of the itinerary allows you to leave internal notes to yourself or to your colleagues who have access to the cockpit and are working with you on the itineraries for future reference.

Just enter a note in the field (see below) and click send. The note will be saved on the itinerary but only be made visible internally and not to the traveller. 



Documents section

Travel Documentation

In the travel documentation section, you will find the detailed section of the travel documentation. Scroll down to view all documentation sections. In the Remarks area, you can edit and add remarks that will be visible to the traveller. 

Travel Documentation.png


Click the red Actions button on the right-hand side and then on Print Documentation to be led to the Documentation preview. Additional information is available in the articles Travel Documentation and Layout configuration for Travel Summary.


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In the voucher section, all vouchers from the connected supplier are stored and can be retrieved, e.g. Musement (see below). 


Vouchers can be downloaded individually per component booking or aggregated into a single PDF document.


Open in travel planner section

This area provides two navigation options always in the context of the selected itinerary:

  • Link for Collaborators: allows to open the itinerary in the planner, i.e. a link to make quick itinerary adjustments when needed. This is a private/protected link and can only be accessed by agents, tour operators or suppliers with an account.
  • Link for Customers: allows to open the itinerary in the B2C view. This public link can be sent to the traveller but requires the B2C to be previously configured and available.


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Itinerary actions 

The Actions button displayed on the right-hand side of the screen (independently of the itinerary detail screen selected) provides access to general actions to the itinerary as a whole. Clicking on it opens a drop-down with functionalities applicable to the present itinerary context.


Please Note:

This Actions button is very dynamic in the actions it makes available.

Possibilities vary according to the selected checkout workflow, defined booking process, and even the itinerary status.

You can learn more about the supported actions in the article Itinerary Actions in Customer Care.