Overview

By default, TripBuilder uses noreply@tripbuilder.app as the sender address for emails sent on behalf of the TripBuilder instance to travel agencies, suppliers and travellers (depending on the use case).

Why should I white-label my FROM address?

There's no technical requirement to do so.

Nonetheless, there are good reasons for this configuration:

• Hide TripBuilder: You want to entirely hide the "TripBuilder" brand and make it look like the technology comes from you.
• Reply Option: The default FROM address noreply@tripbuilder.app isn't backed by any inbox. Therefore, by white-labelling, you can use an address that has an inbox so that users can directly reply to an email.

How much does it cost? 

The feature is included in the Maximise plans. For the Monetise plans, it is available as an add-on. 

What about spam risk? 

This is a very relevant and important topic. Nezasa has partnered with SendGrid, a global provider of email delivery services. Emails are sent via SendGrid's infrastructure, and to protect against spam, SendGrid uses DKIM. That's why the setup includes adding CNAME entries to your DNS configuration.

How to set up white-labelled domains?

1. Define your FROM email address. It should follow the selected white-label domain.
2. Create a support ticket with your request, already providing the FROM email address.
3. Nezasa prepares the white-labelled email sending.
4. Add the CNAME records to your DNS config that Nezasa provides as a result of step 3. Once done, inform Nezasa that you have configured and published your updated DNS configuration. You will need to add 3 CNAME entries.
5. Nezasa starts the confirmation process of SendGrid, which confirms that everything was configured correctly by you.
6. Nezasa configures your white-labelled email address; subsequently, it'll be used instead of noreply@tripbuilder.app.

How to add a CNAME record?

Please consult the chapter with the same name in the article How to white-label my domain?