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Please note that these cancellation conditions applied for the marketplace powered by Nezasa's own supply. With the new marketplace powered by AER's supply, cancellation conditions are different. Please see AER's condition.

 

Cancellations

Terms for Booking Cancellations

As long as there are no other specific regulations in place, the flat-rate cancellation costs are considered per person.

Cancellation fees for round trips are:

Terms Cancellation costs in percent of the booking value
Land products Flight products

up to 31 days prior to departure/starting date

30%

100%

between 30 and 22 days prior to departure/starting date

40%

100%

between 21 and 15 days prior to departure/starting date

45%

100%

between 14 and 9 days prior to departure/starting date

55%

100%

between 8 and 2 days prior to departure/starting date

65%

100%

1 day prior to departure/starting date and/or in case of no-show

85% 100%

 

Process for Booking Cancellations

Currently, there is no self-service functionality to process booking cancellations under Nezasa's TripBuilder platform. If you wish to cancel an existing booking, please contact us here. 

Modifications

Terms for Booking Modifications

The terms for booking modifications can vary depending on the supplier, the travel product, and the time of the booking. If you wish to know more about the modification terms of a specific travel product, please contact us here. 

Process for Booking Modifications

Currently, there is no self-service functionality to process booking modifications, of existing bookings, under Nezasa's TripBuilder platform. If you wish to modify an existing booking, please contact us here. 

 

 

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