Get started with the TripBuilder consumer IBE in combination with marketplace supply and online payment. This article walks you through the most important steps.
Overview
Nezasa's TripBuilder IBE with marketplace supply provides an all-in-one solution to sell personalized itineraries through your own website to your consumers. The graphic below shows the key components and actors in the setup:
This article focuses purely on the setup with Payyo as our payment provider. This is the default and recommended setup for consumer bookings when sourcing from the marketplace.
An alternative payment provider - Datatrans - is supported as well, however, this comes with additional fees. Further, if the marketplace supply is used, it will come with additional contractual conditions.
Alternatively, you may request to set up your TripBuilder with a reservation request checkout which doesn't include any online payment. In this case, the consumer will plan the itinerary on your website and, instead of triggering a live booking (and thus online payment), they will trigger a reservation request. Consequently, handling the payment outside of TripBuilder. Read more
Details Explained
This chapter explains some core concepts of the setup.
| Payyo KYC |
In order to use the consumer IBE with online payment, it is required to pass the KYC process of Payyo, our payment partner, as well as to agree to the general payment terms. |
| Payyo Payment Fees |
The fees for the online payment are charged by Payyo directly to the tour operator (via the Payyo merchant account of the tour operator). |
| Nezasa Booking Fees |
The booking fees, as defined in your Nezasa product plan, are invoiced separately and are not integrated into the calculations done by the system during a booking. |
| Consumer Payment |
While TripBuilder offers to collect the money from the consumer, the tour operator remains fully responsible to ensure that the money is paid. Nezasa is in no way liable for outstanding payments done by the consumer to the tour operator. Any component sourced and booked from the Marketplace Operator (MO) by the tour operator (directly or by a customer of the tour operator) is to be paid in full to the MO in case of cancellation (with cost) or no-show. |
| Down Payment |
The minimal down payment can be configured by you as tour operator. However, if the itinerary contains components from the marketplace, the system switches to a dynamic down payment calculation that might be higher than your predefined percentage. Therefore, the amount of the down payment will depend on what components were added to the itinerary and what payment and cancellation conditions were offered by the supplier of those components on the marketplace. Non-refundable components as well as immediate payment supplier components should be covered by the down payment. |
| Rest Payment |
The rest payment is handled automatically. The system will send a payment link to the consumer 60 days prior to the departure date. If the payment is not completed by then, new reminders will be sent 45, 35 and 30 days prior to the departure date. The last two payment reminders will also be sent to the tour operator. (The feature is currently being refined, the reminder schedule might change.) |
| Money Distribution |
Automated Payment Split between the Tour Operator and Marketplace Operator. The system automatically splits the amount paid by the consumer between the tour operator and marketplace operator. The marketplace operator’s share is defined as the sum of the net prices of all components sourced from the marketplace. Once the marketplace operator's share is covered, the remaining amount is directly forwarded to the Payyo merchant of the tour operator. |
How to Get Started
The onboarding process is documented in the form of checklists. The Nezasa support team will also guide you through the steps.
Checklist - Agreements & Terms
The following contractual steps are required to get started.
| Step 1 |
Product Plan Subscribe to a product plan. |
| Step 2 |
Order the Consumer IBE & Accept Service Terms Please trigger the consumer IBE setup process with Nezasa’s support team and accept the Nezasa’s service conditions for consumer bookings. |
| Step 3 |
Online Payment Terms Nezasa and its payment partner, Payyo, will provide a seamless setup without the need for you to find your own payment provider or acquirer. You just need to:
NOTE: step 3 is initialized by Nezasa for you. You don't need to reach out to Payyo. |
Checklist - Payyo Configuration
Not required. The setup is all pre-defined and done by Payyo based on the information provided during the KYC process.
For Payyo specific questions, please refer to Payyo’s knowledge base and support.
Checklist - IBE Configuration
This checklist goes through the available configuration options for your IBE.
| Step 1 |
Base Setup by Nezasa Get confirmation that Nezasa has enabled the consumer IBE for you. |
| Step 2 |
White-label Domain By default, the IBE runs on a dedicated domain. While Nezasa provides such a subdomain (*.tripbuilder.app), it is highly recommended to use a subdomain of your primary domain because of the “third-party cookie policy” of modern browsers. Example: your main domain is “www.company.com” and you choose to use “ibe.company.com” for the consumer IBE of Nezasa. |
| Step 3 |
Embed IBE into Your Website Set up a path and page on your website where the IBE will be integrated. |
| Step 4 |
Configure your IBE There are plenty of configuration options available. Here are the most important ones:
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| Step 5 |
Testing It is essential to test all your settings and maybe even do a test booking. Here are some important remarks when it comes to testing:
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