Get started with the TripBuilder consumer IBE in combination with marketplace supply and online payment. This article walks you through the most important steps.


  1. Overview
  2. Details Explained
  3. How to Get Started 

1. Overview

Nezasa's TripBuilder IBE with marketplace supply provides an all-in-one solution to sell personalized itineraries through your own website to your consumers. The graphic below shows the key components and actors in the setup:

 

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This article focuses purely on the setup with Payyo as our payment provider. This is the default and recommended setup for consumer bookings when sourcing from the marketplace. 

Alternative payment providers (Datatrans, Adyen) are supported as well, however, they come with additional fees. Additionally, if the marketplace supply is used, it will come with additional contractual conditions.

Alternatively, you may request to set up your TripBuilder with a reservation request checkout which doesn't include any online payment. In this case, the consumer will plan the itinerary on your website and, instead of triggering a live booking (and thus online payment), they will trigger a reservation request. Consequently, handling the payment outside of TripBuilder. Read more

 

2. Details Explained

This chapter explains some core concepts of the setup. 

Payyo KYC

In order to use the consumer IBE with online payment, it is required to pass the KYC process of Payyo, our payment partner, as well as to agree to the general payment terms.

Payyo Payment Fees

The fees for the online payment are charged by Payyo directly to the tour operator (via the Payyo merchant account of the tour operator).

Nezasa Booking Fees

The booking fees, as defined in your Nezasa product plan, are invoiced separately and are not integrated into the calculations done by the system during a booking.

Consumer Payment

While TripBuilder offers to collect the money from the consumer, the tour operator remains fully responsible to ensure that the money is paid. Nezasa is in no way liable for outstanding payments done by the consumer to the tour operator. Any component sourced and booked from the Nezasa marketplace by the tour operator (directly or by a customer of the tour operator) is to be paid in full to Nezasa in case of late cancellations or no cancellation.

Down Payment

The minimal down payment can be configured by you as tour operator. However, if the itinerary contains components from the marketplace, the system switches to a dynamic down payment calculation that might be higher than your predefined percentage. Therefore, the amount of the down payment will depend on what components were added to the itinerary and what payment and cancellation conditions were offered by the supplier of those components on the marketplace. Non-refundable components as well as immediate payment supplier components should be covered by the down payment.

Rest Payment

The rest payment is handled automatically. The system will send a payment link to the consumer 60 days prior to the departure date. If the payment is not completed by then, new reminders will be sent 45, 35 and 30 days prior to the departure date. The last two payment reminders will also be sent to the tour operator.

(The feature is currently being refined, the reminder schedule might change.)

Money Distribution

Automated Payment Split between the Tour Operator and Marketplace Operator.

The system automatically splits the amount paid by the consumer between the tour operator and marketplace operator. The marketplace operator’s share is defined as the sum of the net prices of all components sourced from the marketplace. Once the marketplace operator's share is covered, the remaining amount is directly forwarded to the Payyo merchant of the tour operator.

 

3. How to Get Started

The onboarding process is documented in the form of checklists. The Nezasa support team will also guide you through the steps.

Checklist - Agreements & Terms

The following contractual steps are required to get started.

Step 1

Product Plan

Subscribe to the product plan “Standard” or higher. 

Step 2

Order the Consumer IBE & Accept Service Terms

Please trigger the consumer IBE setup process with Nezasa’s support team and accept the Nezasa’s service conditions for consumer bookings.

Step 3

Online Payment Terms

Nezasa and its payment partner, Payyo, will provide a seamless setup without the need for you to find your own payment provider or acquirer.

You just need to:

  1. Apply for the KYC with Payyo and get approved.
  2. Sign the payment condition agreement between you, Payyo, and Nezasa.

NOTE: step 3 is initialized by Nezasa for you. You don't need to reach out to Payyo.

 

Checklist - Payyo Configuration

Not required. The setup is all pre-defined and done by Payyo based on the information provided during the KYC process. 

For Payyo specific questions, please refer to Payyo’s knowledge base and support.

Checklist - IBE Configuration

This checklist goes through the available configuration options for your IBE.

Step 1

Base Setup by Nezasa

Get confirmation that Nezasa has enabled the consumer IBE for you.

Step 2

White-label Domain

By default, the IBE runs on a dedicated domain. While Nezasa provides such a subdomain (*.tripbuilder.app), it is highly recommended to use a subdomain of your primary domain because of the “third-party cookie policy” of modern browsers. 

Example: your main domain is “www.company.com” and you choose to use “ibe.company.com” for the consumer IBE of Nezasa.

Read more

Step 3

Embed IBE into Your Website

Set up a path and page on your website where the IBE will be integrated.

Read more

Step 4

Configure your IBE

There are plenty of configuration options available. Here are the most important ones:

  • Terms & Conditions
    Configure the IBE checkout so that the user has to accept the Terms & Conditions. This may also involve topics like EU-GDPR or EU-PRRL checks.

  • Cancellation Policy
    As a tour operator, you’ll enforce package cancellation policies which need to be defined and applied. You can either pack them into your Terms & Conditions, or use the systems “cancellation policy” feature. 

  • Payment Terms
    Define what down payment you’ll ask from consumers. Remember: if a booking contains marketplace components, the system might apply a higher down payment. 

  • Markups
    Define what markups you will add to your net price for the for different product categories. Read more
Step 5

Testing

It is essential to test all your settings and maybe even do a test booking. Here are some important remarks when it comes to testing:

  1. Test as "consumer"
    The final tests should take place in the same way as a real customer of yours would use the website. This is absolutely crucial! Doing the tests directly on TripBuilder portal while being logged in with your admin user might lead to different results as your user has special permissions which leads to more features being available or more information being shown.

  2. Test Booking
    Perform a real booking with an actual credit card. When doing so, do not use marketplace supply because it will trigger bookings in supplier systems. Use ad-hoc components instead and make sure the value of the itinerary is small. 
    Thanks to this booking test, you'll also be able to test the refund feature in the Payyo backend UI.

 

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