Overview

The Optional Service Charges feature allows agents to apply an additional surcharge to an itinerary's price. These charges are not visible to the traveller but are recorded in Customer Care. Essentially, they function as "hidden fees" since they do not correspond to any service in a supplier system.

This feature is exclusively available to Agent users via TA-Tools functionalities and will add an amount in the itinerary's currency to the total price.

Adding an Optional Service Charge in Planner

To add an optional service charge in Planner, follow these steps:

1. Select TA-Tools.

2. Choose the Optional Service Charges option.

3. The Edit Service Charges page will then appear.

4. Enter the desired amount to be added to the itinerary booking.

5. Click the Save button

Reviewing an Optional Service Charge in Customer Care

Optional service charges are visible only to Customer Care users. To verify whether a charge has been applied to an itinerary and to view its value, follow these steps:

1. Access Customer Care.

2. From the itinerary list, select the relevant itinerary by clicking on its ID.

3. Under the Itineraries section, click on Services & Price List from the menu on the left-hand side of the page.

4. The Optional Service Charges entry will be displayed in the Internal Prices section

Configuration

Optional service charges can be configured for each Distribution Channel by following these steps:

1. Navigate to Settings.

2. Select Distribution Channels.

3. Choose your TripBuilder ID.

4. Click on the Planner tab.

5. Go to the Expert Tools (TA/TO Tools) section.

6. Ensure the Optional Service Charges feature is Enabled for travel agency users.