Learn about the different available itinerary actions, depending on the booking status of the itinerary

Customer Care is the place where all itineraries are listed and the booking procedure takes place. In Customer Care a basic set of features and actions are available. The amount and possibilities may vary depending on your product plan and your defined booking process.

When we talk about itinerary actions, we refer to the red action button (see below) on the itinerary overview and detail pages, located under Customer Care. The actions vary depending on the booking status of the itinerary. 

60d2f23b02b64.png

The following table shows the possible actions allowed under the action button depending on the booking status of the itinerary, 

Status Action Description
In Planning  Print Documentation
  • Clicking on Print Documentation opens the Travel Documentation 
  • Different layout options, price details, and pdf downloads are possible
  • Read more
Discard Itinerary  Read more
Add Promo Code 
  • Clicking on Add Promo Code allows you to add a promo code to the itinerary 
  • Read more 
Checkout Started Print Documentation  Read more
Book 
  • Clicking on Book allows you to finalise the booking out of customer care. (Only available for premium plans.)
Option 
  • Clicking on Option allows you to create an option booking out of customer care. (Only available for premium plans.)
Discard Itinerary  Read more
Add Promo Code  Read more 
Manual Processing  Retry Failed Bookings
  • Clicking on Retry failed Bookings triggers the booking process again out of customer care. 
Initiate Booking Change  Read more
Confirm Booking Manually  Read more
Confirmed by Supplier Print Documentation Read more
Cancel Booking  Read more
Initiate Booking Change  Read more
Cancellation  Print Documentation  Read more

Comments

0 comments

Please sign in to leave a comment.