Features and behavior of TripBuilder can be configured per Distribution Channel

Introduction

Your setup may have one or several distribution channels. Distribution channels give you the tool to maintain several brands towards the market. But it doesn't stop with the brand as a configuration setting, in fact, a distribution channel can be configured in many ways:

  • each distribution channel has its own domain
  • look & feel
  • contact details, legal name
  • feature flags give control over the behavior of discovery and the planner
  • texts of buttons, the checkout steps, or travel documents can be controlled

Also, note that various more advanced configuration concepts can be configured such that they apply only to a specific distribution channel:

  • Markups: the multi-layered markup model has a layer for distribution-channel-specific markups. Read more.
  • Cancellation policies: a cancellation policy for content managed in the Nezasa inventory may be linked to a certain distribution channel. 
  • Content rules (product distribution rules): a content rule may be applied to a specific distribution channel. Read more.

The UI for Distribution Channel Settings

Steps to get to the Distribution Channel Settings: 

  1. Click on Settings
  2. Click on Distribution Channel on the left sidebar
  3. Click on the Distribution Channel you would like to edit

Important Note:

Only admin users can access the Distribution Channels settings. 

 

Once you have selected a distribution channel, check out the different tabs that group settings in a specific area.

Tab Setting Option  Remarks 
General 


  • Branding including Channel Naming and Contact Details 
Official company name, legal name, address, phone, email
  • Email Footer 
Customize your email Footer 
  • Style your TripBuilder 

Theme

Primary Logo | Header Picture & Loading Placeholder

  • Set a different TO Email Address for email delivery 
Read more
  • GDPR Checkbox
Checkbox field. The user needs to check it to allow the processing and storage of the data entered. E.g., on contact forms.
  • Contact Us
If enabled, "contact us" links/buttons are shown. The actual label to be used can be configured in the respective configuration sections: Explore, Planner.
  • Product

Cancellation Policies 

Settings for package and product cancellation policies. 

Read more

Discovery


  • Discovery Settings - General 
Enable or disable the new Discovery UI
  • Route Builder Settings  

From Scratch Itineraries

Ask for Origin Itinerary

  • Filters

Configure filters that are visible on Explore Overview.

Read more




Planner






  • General Planner Features

In-Destination Cost Details

  • Transports

Ignore Time Constraints

  • Transport Search and Filtering 

Read more

  • Route Builder Setting - General 

Route Builder Configuration

Multi Connection Support

Ad-hoc Areas

Default Transport Type 

Available Transport Types

Transfer Type Modification

Recommended Locations

Restrict to Major Airports

  • Enable Expert Tool (TA/TO-Tools) and which features should be available in the planner 
Read more

Checkout 
  • Contact and PAX Info

Configure the form used to request information about the booker and the PAX of the itinerary.

A default set of attributes such as first/last name, passport number, nationality, and more is available. For each field, you can configure whether it is mandatory, optional, or hidden.

  • Terms and Payment Page 

Configure the terms and payment page of the checkout. The "default" configuration is used for all types of users.

Depending on your product plan, you may see separate configuration options for travel agencies or for booking from the Nezasa marketplace as a tour operator user.

-

The configuration covers conditions the users should accept (booking terms) and payment conditions (payment methods, if with down payment).

Documents



  • Chapter "Travel Summary"

Define static included, excluded and conditional service displayed on each travel summary

-

Define which reference ID should be shown on the travel summary

  • Document "Travel Registration"

Displayed in Checkout if defined: 

Booking Declaration 

Travel Registration 

  • Document "Booking Confirmation"

Displayed in Checkout if defined: 

Final Remarks 

  • Document "Travel Documentation"

Define Custom Text Blocks displayed at the beginning or the end of the Travel Documentation

-

Enable "Show Cancellation Policies" on the travel documentation

3rd-Party Integration


  • Script Inserts
Insert custom code into all consumer-facing pages (discovery, planner, checkout) of the distribution channel.
Use this to integrate, for example, tracking services such as Google Tag Manager, Google Analytics, Adobe Analytics, etc.
  • Provider of Non-Bookable Content 
Settings for Google Tag Manager, Google Maps, and Avuxi
  • Mid-/Back-Offices 
Configure here additional options of your Midoco connector

 

More Distribution Channel Settings

Nezasa offers many more settings than the one already available in the UI to you. Step by step, more settings will be exposed for direct control in the UI. Here is an extract of options that already exist. Please contact support for adjusting them. 

General

  • Button labels: most primary button labels are configurable. E.g., "Start Planning" could be "Get Quote".
  • Domains: configure what domain is used or the path where the TripBuilder IBE is hosted.

Discovery

  • Trip presentation: configure the trip cards listed in the search results and what information they should show.

Planner

  • UI filters: which UI filters shall be used for searching hotels, flights, rental cars, and in which order they are listed.
  • From scratch: disable/enable the option that customers can start a FIT trip from scratch.

Checkout

  • PAX details: configure which details of the PAX you'd like to request, e.g., first name, middle name, birth date, passport number, etc. 
  • Text blocks: on the payment page, a variety of different text blocks can be configured incl. acceptance checkboxes, e.g., for getting the privacy and booking terms accepted. Hint: the legal terms themselves should be hosted outside of Nezasa, e.g., on your CMS. use the text blocks to link to them. 
  • Online payment: control what payment provider is used, how high the down payment shall be, and if automatic reminder emails for the rest of payment shall be sent out.
  • Promo codes: enable promo codes on the payment page. Hint: the promo code management in Cockpit also needs to be enabled.
  • Newsletter opt-In: enable an acceptance box that the customer accepted to be added to your newsletter list.

Travel Documentation

  • Layout: the travel documentation comes in several layout options, from more verbose to a simple list of services. The layout is also used in the web view to summarize the trip (planner, checkout, booking confirmation). Configure here which layout is used where.

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