Overview
The need for manual booking confirmation in Customer Care arises depending on the components of an itinerary and its confirmation process. A common scenario is for "on request" offers from external suppliers that can only be confirmed offline through an independent process (like email or phone). This process may take some time before the confirmation of booking or cancellation is obtained. This feature is required when the availability and booking confirmation comes from the supplier.
While the feature Confirm Booking Manually applies to the first itinerary booking and the feature Confirm Booking Change Manually applies to itinerary post-booking, the underlying logic is the same. Thus, this article applies to both cases.
Steps to Confirm Booking Manually
1. Navigate to the Customer Care section
2. Select the desired itinerary requiring manual booking confirmation
3. Ensure the itinerary status is flagged as Manual Processing
4. Click on the Actions button
5. Select the Confirm Booking Manually option
6. A pop-up titled "Confirm Booking Manually" will appear
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Please note: Manual booking confirmation applies to the complete itinerary. As indicated in the appearing pop-up, "Confirm the booking offline once all components are available and the booking is ready to be completed" |
7. Tick the option Confirm On Request components sources externally
8. Press Confirm
9. The itinerary status will now change to Confirmed by Supplier
Steps to Confirm Booking Change Manually
Although closely aligned with the procedure for manual booking confirmation, the process for manual booking change confirmation varies slightly:
1. Navigate to the Customer Care section
2. Select the desired itinerary requiring manual booking confirmation
3. Click on the Actions button
4. Select the Initiate Booking Change option
5. Modify the itinerary on Planner
6. Once modifications are finalised, return to the Cockpit
7. Click the Actions button again
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Please note: Two similar commands will be visible in the Actions menu:
While the first option will execute bookings or cancellations in external systems, the second option will not, updating only the itinerary's status instead. |
8. Select the Complete Booking Change Manually option
9. A pop-up titled Complete Booking Changes Manually will appear
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Please note: For this example, the rental car duration has been extended by one day. |
10. If required, select and adjust pricing information
11. Click OK
12. After a few moments, the itinerary status will update to Change Completed
Action Traceability
Confirming a booking change manually ensures that TripBuilder saves the previous version of the itinerary. This is recorded on our "Order History" page, in the "All Checkouts" section, on a row with a "Light" scope indicator representing a manual confirmation.
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