Overview

Ad-hoc activities are special activities that you can add to an itinerary if the activity is not available in either live or offline supply. As the name suggests, these "ad-hoc" activities are typically unique and not intended to be reused across multiple itineraries. Otherwise, they might be best modelled as inventory activities.

Adding an Ad-hoc Activity

1. Open the itinerary in the Planner

2. Click on either TO-Tools or TA-Tools

3. Select Ad-Hoc Components

4. You will see a new page offering options to create ad-hoc components. These options include generic components, accommodation, rental car, activity, transports, and indirect components from imported PNRs.

5. Click on + Add new Activity Ad-Hoc Component

6. A new page will appear where you can enter the details for the ad-hoc activity, including:

• Title (*)
• Location (*): You can only select from the stops and corresponding dates defined in the itinerary.
• Start date/hours and End date/hours (*): You can only select from the days of the previously selected location.
• Supplier
• Booking Status: Select from Open, On Request (RQ), Booked (OK), Canceled or None.
• Activity Type: Select a subcategory for better organisation, such as Tour, Package, Ticket, Cruise, or Other (although this subcategory is generic, it will improve organisation, reporting and clarity, particularly with external booking systems).
• Description (*)
• Net Price (*)
• Sales Price (*)
• Images

7. After completing the activity details, click Save.

8. The page with all ad-hoc components in the itinerary is displayed. At this stage, the activity will be visible in Planner, Customer Care, and Travel Documentation.

Updating an Ad-hoc Activity in Planner

1. Open an itinerary in the Planner

2. Click on either TO-Tools or TA-Tools

3. Select Ad-Hoc Components from the menu

4. You will see a list of all ad-hoc components associated with the itinerary.

5. Find the activity you wish to update and click the pencil icon.

6. Make any necessary changes to the activity details.

7. Click Save after making the edits.

Updating an Ad-hoc Activity in Customer Care

An ad-hoc activity in an itinerary will be visible on the Services & Price List page within Customer Care. Follow these steps to edit it:

1. Go to the Cockpit

2. Click on Customer Care

3. Click on the specific itinerary ID

4. Navigate to the Services & Price List. On this page, all components (ad-hoc, live supply, or inventory supply) are categorised by product type, such as accommodations or activities.

5. Locate the ad-hoc component you wish to edit.

6. Click on the pencil icon on the right-hand side.

7. The "Edit Activity Ad-Hoc Component" window will pop up. Edit the activity details as required.

8. After edits are complete, click Save.