Travel Agency Management is only included from the Premium Nezasa Product Plan onwards but can be added and as an add-on to your Advanced Product Plan. 

Please Note

Travel Agency Management needs to be enabled by our Support Team. Get in touch with your Account Manager or our Support to discuss your options here


Steps to create a Travel Agency

  • Go to Settings
  • Click on Travel Agencies under the section User Management 
  • Click on Add Travel Agency 


  • Enter the agency ID that you use in your own system (Mid or Backoffice) 
  • Mark the agency as active 
  • Enter the Short name and Legal name (*required)
  • Enter the Admin Email (*required)
  • Select the main communication language of the agency 
    • Please Note: the language setting can not be changed after saving the agency. 
  • Optional: Enter the IATA Number of the agency
  • Click Save to create the new agency 

Once you have clicked Save you will be directed to the Company Profile tab of the created agency. Further tabs with additional settings are revealed. Please follow the next steps. 



Define under the Branch Tab the detailed address information of the travel agency. 

  • Go to the Braches Tab 
  • Click on Add a new branch 
  • Check the box, Main Brach, if you are creating the main branch of the travel agency
  • Enter the following details
    • Phone number 
    • Email (*required) 
    • Postal Address details 
    • External References if required (ID is related to the ID of the travel agency in your external system)


  • Click Save to save the branch. 



Under the Team Tab, all users will be displayed, which refers to the assigned company affiliation of the travel agent. This company affiliation needs to be assigned while creating a user with the role profile agent. 

Find more information on how to create users here



The Suppliers Tab filters the suppliers available for the travel agency Travel Agency Wonderland. If no suppliers are set, all suppliers of the merchant are available


This setting is currently not used within the system and can be ignored. 


Travel Agency Settings 

The Travel agency settings allow you to define the following details: 



  • Default Currency
    • Displayed to the agency while using the app. 
  • Represents a Referrer
    • For certain setups, it might make sense to use the travel agency model of TripBuilder to model referrers, e.g., other pages that redirect to the TripBuilder instance. The feature is typically used in combination with the Itinerary API. The API client would then set the ID of the agency on the itinerary created. If a travel agency is marked as referrer, then travel documents will never be branded by this agency but by the tour operator.



Configuration of agency-specific payment options that overwrite the defaults of the distribution channel. Find more details about general payment configurations hereBildschirmfoto_2022-08-23_um_22.07.15.png
  • Payment Option 
    • By default, the payment configuration of the distribution channel is used. By enabling the overwrite, the option can be controlled for this specific agency.

    • Note that an online payment option will only be shown in the checkout if it was configured for your setup overall. Otherwise, the setting is ignored when rendering the checkout payment page.

    • The order of the options matters. The first one will be the first one listed in the UI and selected by default.


  • Down Payment
      • Default: the configuration of the distribution channel is used.
      • Disabled: the down payment is disabled for this agency.
      • Enabled: the down payment is enabled for this agency.

        Overwrite the default down payment option from the distribution channel:

    • If the setting is set to Enabled, you'll be able to overwrite as well the down payment percentage and threshold for this agency.


External Reference 

External system and ID information of the travel agency can be matched via our APIs with the external systems. 



Tags can be of additional use to match travel agencies via API calls with external systems. 



Travel Agency Branding

The general setup and branding of the TripBuilder application are based on the Distribution Channel (Merchant) setting in terms of Logo, contact details, styling, etc. 

There is an additional setting that enables Travel Agency Branding for the Travel Documentation of the created itinerary of the agency. Enabling this feature will display the logo and branch information of the agency on the travel documentation. 


Please get in touch with our support team if this functionality should be enabled for you here






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