Learn how to update the status or cancel inventory products in customer care

For all inventory components of type: 

  • Accommodation
  • Rental Car
  • Transfer
  • Activity (Stop & Transit)
  • Base Service
  • Upsell Item

It is possible to edit the components' booking status to

  • None
  • Open
  • Booked
  • On Request, or
  • Cancelled

As well as the supplier and supplier confirmation number (based on the status). This is for manual management of offline components, i.e., components not directly booked from a third-party supplier, but added to an itinerary from the inventory. 

This is done in Customer Care on the Services & Price List overview of the Itinerary, by clicking the pencil icon next to each inventory components' status.

Bildschirmfoto_2021-07-07_um_19.02.png

Bildschirmfoto_2021-07-07_um_19.05.08.png

It should be possible to edit an inventory component in any itinerary state. The only restrictions are:

  • if the component has a reference to an external booking system, it cannot be changed;
  • if the component affects allotments, only its booking status cannot be changed.

Comments

0 comments

Please sign in to leave a comment.