Overview

The supplier section allows you to create and manage supplier information within the TripBuilder inventory. The stored supplier information can be added to inventory products.

The supplier in the inventory can be managed with two attributes:

• Supplier: The company that legally sells a product and acts as the official supplier of the inventory product.
• Operator: The company that in the end provides the service operationally. Could be a subcontractor of the supplier.

Both attributes, supplier as well as the operator, describe a contact to whom notification emails are sent during the booking process of an inventory product. Additionally, the supplier information defined for an inventory product is shown in Customer Care in the Services & Price List view and can be edited. 

00:00: In this video, we will show you how easy it is to create and assign suppliers to Inventory products in TripBuilder. The supplier in the inventory can be managed with two attributes: Supplier: The company that legally sells a product and acts as the official supplier of the inventory product. Operator: The company that in the end provides the service operationally. Could be a subcontractor of the supplier. Both attributes describe a contact to whom notification emails are sent during the booking process of an inventory product. 00:32: In Inventory, Click on the "Suppliers" tab. 00:36: In this page, you will see a list of all the created suppliers. If you haven't created one so far, the list will be empty. 00:45: To create a new supplier, Click on the "Create new supplier" button. 00:50: Start by introducing the mandatory Name field, with the name of your supplier. 00:55: Other mandatory field is the Country. Start typing, and TripBuilder will suggest the country based on your input. 01:03: The last mandatory field is an email. This email should be your direct contact with the supplier. 01:10: Optionally, you can enter other details like the address, City and Zip code. 01:16: You also have the possibility to decide whether the support contact details of the supplier should be displayed on the voucher for inventory and 3rd party supply or not. To support this display, the fields email and phone number for traveller support need to be filled in. 01:31: You can also leave comments or remarks on this field that you might find useful. 01:36: External Reference is optional, for use with third party applications connected via Booking API. 01:43: TripBuilder supports the major industry external providers. 01:47: Click on the "Create" button, and your Supplier is created. 01:51: You can add suppliers to all the inventory products you have created. To do so, Click on the "Miscellaneous" tab inside an Inventory Product. 02:00: A supplier in Inventory Products can be managed with two attributes: 02:05: Supplier as in The company that legally sells a product and acts as the official supplier of the inventory product. 02:12: Or Operator, as The company that in the end provides the service operationally. Could be a subcontractor of the supplier. 02:20: To add the supplier you created, either on Supplier or Operated by, start typing the supplier name and TripBuilder will provide a list of matches. 02:29: When done, don't forget to save and publish your changed Inventory Product. 02:34: In Customer Care, under Services and Price List, the information of the Supplier can be found for the components. 02:41: If you want to send an automatic email to any supplier when a booking is made with one of their Products, please contact our Support team so that they can set it up. 02:50: We hope this guide has been helpful to you. Keep in mind that you have at your disposal our Knowledge base articles with more information about Suppliers. Thank you for watching!

Steps to Create a Supplier

1. Go to Cockpit 

2. Click on Inventory

3. Click on Suppliers

4. Click on the button Create New Supplier to open the following screen and enter the required information. 

5. Add the

• Name of the Supplier 
• Address Details 
• Country 
• Phone & Email 
• Comment (internal use)
• External Reference (optional, for use with 3rd party applications connected via Booking API).

6. Once you enter all details, click on Create 

7. The supplier will be created instantly and displayed on the supplier list.

• Use the text search and country filter to find a specific supplier. 
• Click on the name of the created supplier to open the supplier details to view or make changes. 

Steps to Remove a Supplier

1. Navigate to the Suppliers section

2. Select the name of the supplier you wish to remove.

3. This will lead you to the Supplier Detail page.

4. On the top right-hand side of this screen, you will see a Remove button. Click this button.

5. A confirmation dialogue box will appear. Please click Confirm to proceed.

6. You will be redirected back to the Suppliers page. Here, the removed supplier will no longer appear in the supplier list.

Add a Supplier to an Inventory Product

A supplier added to the inventory supplier list can be added to inventory products. To do so, select the supplier on the Miscellaneous of an inventory product. 

• Checkout & Open the product you want to add a supplier to. 
• Go to the Miscellaneous tab.
• Type in the supplier name and select the supplier from the result list as 
  • Supplier or 
  • Operator information 
• Save changes and publish the product again. 

Display in Services & Price List - Customer Care 

For each booking, it’s possible to display the supplier and/or operator contact information in the Customer Care / Itinerary / Services & Price List. (only for inventory products) 

• Go to Customer Care
• Click on the Itinerary ID you want to open 
• Go to Services & Price List
• Click on the edit pen at the right-hand side of the added inventory product. 

Supplier Notification

After supplier details have been created and set up in the inventory and were assigned to inventory products, the possibility is given to send out supplier notification once an inventory product was booked. 

If this should happen automatically the following settings need to be set: Checkout Notification Configuration. This section enables the configuration of notifications for four events:

• Booking Confirmation
• Booking Change
• Cancellation
• Pax Change: This scenario is limited to inventory products and does not apply to live supply. While changes to PAX details (e.g. name or birthdate) are usually simple to manage for inventory supply, this is not the case for live supply where a cancellation and rebook is the usual follow-up (with potential costs) as most supplier APIs do not support such update.