Overview

The supplier section allows you to create and manage supplier information within the TripBuilder inventory. The stored supplier information can be added to inventory products.

The supplier in the inventory can be managed with two attributes:

  • Supplier: The company that legally sells a product and acts as the official supplier of the inventory product.
  • Operator: The company that in the end provides the service operationally. Could be a subcontractor of the supplier.

Both attributes, supplier as well as the operator, describe a contact to whom notification emails are sent during the booking process of an inventory product. Additionally, the supplier information defined for an inventory product is shown in Customer Care in the Services & Price List view and can be edited. 

Create a New Supplier

  • Go to Cockpit 
  • Click on Inventory
  • Click on Suppliers  

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  • Click on the button Create New Supplier to open the following screen and enter the required information. 

Please Note:

All required fields are marked with a *

 

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  • Add the
    • Name of the Supplier 
    • Address Details 
    • Country 
    • Phone & Email 
    • Comment (internal use)
    • External Reference (optional, for use with 3rd party applications connected via Booking API).
  • Once you enter all details, click on Create 

The supplier will be created instantly and displayed on the supplier list.

  • Use the text search and country filter to find a specific supplier. 
  • Click on the name of the created supplier to open the supplier details to view, make changes or remove the supplier. 

Please Note:

You also have the possibility to decide whether the support contact details of the supplier should be displayed on the voucher for inventory and 3rd party supply or not. 

To support this display, the fields email and phone number for traveller support need to be filled in.

This feature still needs to be enabled by Nezasa, please contact our Support team in this case. 

 

Add a Supplier to an Inventory Product

A supplier added to the inventory supplier list can be added to inventory products. To do so, select the supplier on the Miscellaneous of an inventory product. 

  • Checkout & Open the product you want to add a supplier to. 
  • Go to the Miscellaneous tab.
  • Type in the supplier name and select the supplier from the result list as 
    • Supplier or 
    • Operator information 
  • Save changes and publish the product again. 

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Display in Services & Price List - Customer Care 

For each booking, it’s possible to display the supplier and/or operator contact information in the Customer Care / Itinerary / Services & Price List. (only for inventory products) 

  • Go to Customer Care
  • Click on the Itinerary ID you want to open 
  • Go to Services & Price List
  • Click on the edit pen at the right-hand side of the added inventory product. 

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Supplier Notification

After supplier details have been created and set up in the inventory and were assigned to inventory products, the possibility is given to send out supplier notification once an inventory product was booked. 

If this should happen automatically the following settings need to be set: Checkout Notification Configuration 

The following information can be sent out to different entities: 

  • Booking Confirmation after checkout 
  • Booking Change Notification  
  • Cancellation Notification
  • Pax Change Notification

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Please Note:

This setting option is currently not revealed to admin users. This feature still needs to be enabled by Nezasa, please contact our Support team for help. 

 

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