Cancellations

Terms for Booking Cancellations

Please refer to the General Terms and conditions of Cockpit CTS Travel Services AG for more details on booking cancellations and modfications. 

If you wish to know more about the cancellation terms of a specific travel product, please contact us marketplace@explorer.de

Process for Booking Cancellations

The self-service functionality to process booking cancellations can be enabled for Nezasa's TripBuilder platform. If enabled, bookings can be cancelled directly in TripBuilder Customer Care. 

 

Modifications

Terms for Booking Modifications

The terms for booking modifications can vary depending on the supplier, the travel product, and the time of the booking. If you wish to know more about the modification terms of a specific travel product, please contact us marketplace@explorer.de

Process for Booking Modifications

Currently, there is no self-service functionality to process booking modifications, of existing bookings, under Nezasa's TripBuilder platform. If you wish to modify an existing booking, please contact us marketplace@explorer.de

 

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