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Musement - Search and Booking Flow

Claire O'Regan
Updated

Overview

Tripbuilder's Musement Connector enables access to Musement activity supplier that offers a wide variety of tours and attractions worldwide by contracting end tours to local suppliers. The present article describes the two supported UIs for search and book flow and considers each.

 

UI & UX Flow

TripBuilder enables two different UIs to interact with Musement offers:

  • PAX binding UI: Follows the standard search and book flow from TripBuilder for activities that, according to the age of each PAX, determine which service category of activity applies and fit accordingly.
  • Ticket binding UI: New approach where no binding is conducted between the PAX ages and the service categories of an activity representing a ticket. The user must specify the quantity of each ticket type intended to acquire.

Important: 

Due to data formatting on the metadata provided by Musement and used for matching activity service categories to PAX, the interface "PAX binding UI" is not recommended, as it might result in wrong ticket matching of PAX.

Please note:

The feature flag for controlling which UI to present must be enabled in Settings. Currently, the feature flag is not revealed to customers and needs to be enabled by Nezasa Support. 

Bildschirmfoto_2022-07-20_um_00.40.00.png

 

PAX binding

Musement's previous UI allocated all PAX to the selected service category. Bildschirmfoto_2022-07-04_um_17.08.08.png

During the booking process, an additional "Activity Questions" section is shown to collect any supplementary information required for the activity providers.

Bildschirmfoto_2022-07-04_um_17.08.34.png

Non-PAX Binding

Musement's new UI allows selecting specific and multiple service categories or ticket types.

To do so:

  • Select the most suitable ticket option
    • Depending on the activity chosen, a time slot may need to be selected
  • Add the desired Service Categories
  • Click Select

Bildschirmfoto_2022-07-04_um_17.08.52.png

Similarly to the old UI, a section for "Additional Questions" is shown during the checkout process.

Bildschirmfoto_2022-07-04_um_17.07.50.png

 

Please note:

The questions that appear in this step are defined by Musement and the local Suppliers.

Answering these queries is mandatory for a successful booking. Incorrect or missing responses may lead to issues when carrying out the activity with the local supplier.

TripBuilder has no control over the questions being presented. Further it is not possible to correlate the question's semantics with data that might have been already collected during checkout (for instance, traveller-related information). Therefore, the need to re-enter certain information may rise.

 

Pick-up Selection

Some activities require the selection of a pickup location. To do so:

  • Click on the pick-up dropdown
  • Select the desired location

Then, a ticket option and service categories can be selected, as formerly described.

Bildschirmfoto_2022-07-04_um_17.07.29.png

 

Language Selection

In some cases, activities may offer the option of more than one idiom. This selection is presented in the new UI as a dropdown. To select the preferred language:

  • Click on the dropdown aligned with Select the Activity Language (optional)
  • Click on the intended language

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Limitations and Future Work

Two limitations exist for the Musement Connector integration that shall be followed up follow by the product team:

  • No Planner API support for "Ticket binding". While "PAX binding" is supported by the API, the new way of selecting tickets is currently not supported by TripBuilder's API, as an API extension is required.

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