Simon Gresswell
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Activity overview
Latest activity by Simon Gresswell-
Simon Gresswell created an article,
Group Base Services
Overview For group tours, it's possible to configure multiple base services, where exclusively only one is selected as part of an itinerary. The selection of one product or service can change accor...
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Simon Gresswell created an article,
Inventory Product with Rates types
Overview For inventory products, it is possible to define different rate type categorisations for each service or room category. If an accommodation product has distinct rates for FIT or Groups, it...
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Simon Gresswell created an article,
Group Tours Visualisation in Customer Care
Important: This feature is currently in testing with a closed user group but will also become available to all Nezasa customers later. Group Tours in Customer Care Please note: The...
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Simon Gresswell created an article,
Itinerary Option - Cancel Booking / Start Booking Change
Important: These functionalities are not generally enabled for agency users. To allow Travel Agencies to change or cancel a booked itinerary in the agent centre, the feature needs to be enable...
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Simon Gresswell created an article,
Cancellation Policies Configuration Overview
Overview Article Available in Video The information in this article is available in video and with additional details below. 00:00: This guide will walk you through the process of assign...
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Simon Gresswell created an article,
Customer Itineraries
Overview In TripBuilder, Customer Itineraries refer to all itineraries and bookings accessible by Travel Agent users. Due to the specific permissions associated with this user role, not all action...
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Simon Gresswell created an article,
Customer Care
Overview In the Customer Care section, users can manage itineraries while providing support throughout the booking process and conducting several post-booking operations. The default view in Custo...
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Simon Gresswell created an article,
Inventory
Introduction to Inventory Article Available in Video The information in this article is available in video and with additional details below. The inventory, located inside of the Ne...
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Simon Gresswell created an article,
Itinerary Actions - Cancel Booking
Overview Bookings within itineraries can be cancelled in Customer Care under the following conditions: The feature is enabled in the Distribution Channel settings. A cancellation policy is config...
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Simon Gresswell created an article,
Itinerary Action - Discard Itinerary
Discard Itinerary The following steps describe how to cancel a booking in the Cockpit, under Customer care. Steps to discard an itinerary Open the respective itinerary Click on Discard Itinerary...