Simon Gresswell

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Activity overview

Latest activity by Simon Gresswell
  • Simon Gresswell created an article,

    Group Base Services

    Overview For group tours, it's possible to configure multiple base services, where exclusively only one is selected as part of an itinerary. The selection of one product or service can change accor...

  • Simon Gresswell created an article,

    Inventory Product with Rates types

    Overview For inventory products, it is possible to define different rate type categorisations for each service or room category. If an accommodation product has distinct rates for FIT or Groups, it...

  • Simon Gresswell created an article,

    Itinerary Option - Cancel Booking / Start Booking Change

    Important: These functionalities are not generally enabled for agency users. To allow Travel Agencies to change or cancel a booked itinerary in the agent centre, the feature needs to be enable...

  • Simon Gresswell created an article,

    Cancellation Policies Configuration Overview

    Overview Article Available in Video The information in this article is available in video and with additional details below.   00:00: This guide will walk you through the process of assign...

  • Simon Gresswell created an article,

    Customer Itineraries

    Overview In TripBuilder, Customer Itineraries refer to all itineraries and bookings listed and accessible by Travel Agent users. Due to this specific user role, not all actions can be applied to i...

  • Simon Gresswell created an article,

    Customer Care

    Overview In the Customer Care section, users can manage itineraries while providing support throughout the booking process and conducting several post-booking operations. The default view in Custo...

  • Simon Gresswell created an article,

    Inventory

    Introduction to Inventory Article Available in Video The information in this article is available in video and with additional details below.       The inventory, located inside of the Ne...

  • Simon Gresswell created an article,

    Itinerary Actions - Cancel Booking

    To be able to cancel a booking in the Cockpit, the feature will need to be enabled, and the cancellation policy will need to be set per the Template in the settings.  The article on Cancellation P...

  • Simon Gresswell created an article,

    Itinerary Action - Discard Itinerary

    Discard Itinerary The following steps describe how to cancel a booking in the Cockpit, under Customer care.  Steps to discard an itinerary Open the respective itinerary Click on Discard Itinerary...

  • Simon Gresswell created an article,

    Customer Itineraries - Search

    Overview Customer itineraries represent all itineraries an agent has access to in the Agent Centre. Since itineraries of all statuses are available, these can be in a considerable number. A search...