Simon Gresswell

Overview In TripBuilder, an itinerary is the primary construct that aggregates all the information for one travel, from the route to the selected components, traveller information and payment trans...

Overview The need for manual booking confirmation in Customer Care arises depending on the components of an itinerary and its confirmation process. A common scenario is for "on request" offers from...

Overview Areas form a significant component of the itineraries as they're used as itinerary stops. They delimit the area where customers can overnight, allowing them to choose from the available a...

Overview Promo code is short for Promotion Code, which TOs, TAs and B2C users can use to apply a discount to an itinerary. A promo code can be added to an itinerary during Checkout or in the Custom...

Overview Bookings within itineraries can be cancelled in Customer Care under the following conditions: The feature is enabled in the Distribution Channel settings. A cancellation policy is config...

Overview In TripBuilder, Customer Itineraries refer to all itineraries and bookings accessible by Travel Agent users. Due to the specific permissions associated with this user role, not all action...

Overview In the Customer Care section, users can manage itineraries while providing support throughout the booking process and conducting several post-booking operations. The default view in Custo...

Overview Using the Agent Center, travel agents can email a customer an itinerary link. A form collects the customer's contact information for email delivery. When customers click the itinerary lin...

Overview Customer itineraries in the Agent Centre include all itineraries accessible to a travel agent, regardless of their status. Due to the potentially high volume of itineraries, search and fi...

Check out the various options that the drop-down menu offers on existing itineraries! The available options depend on the status of an itinerary. Option Description Article  Edit/Book Itiner...